Assistant Manager - Store

TravelCenters of America•Tonopah, AZ

About The Position

The Store Assistant General Manager assists the General Manager with operations and marketing functions of the Travel Store/Convenience Store. The role includes staffing, training and development, general supervision of staff, and improving profitability. The Assistant General Manager helps ensure travelers receive fast, friendly service and are returned to the road better than they came. The position leads and develops team members, supports store performance and financial objectives, maintains safety and operational standards, and may perform duties of any hourly associate as needed. The role may involve exposure to outdoor elements, loud noise, fumes, particles, moving mechanical parts, vibration, and substances such as dirt, dust, grease, oil, gas, and concentrated cleaning solutions.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Proficiency in Microsoft Office.
Operational understanding of POS software.
Ability to meet the physical demands of the role, including occasionally lifting up to 50 pounds and performing activities such as standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, and repetitive use of legs.

Nice To Haves

Supervisory experience in a convenience store, truck service, travel center, or related industry.
Leadership ability to set an example while working alongside team members.
Ability to lead, motivate, train, and develop people.

Responsibilities

Lead and inspire the team to meet and exceed company performance standards and improve the Store department.
Create a trusting atmosphere that encourages feedback from team members and guests; coach and performance-manage staff according to company policy.
Recruit, hire, train, and retain high-quality team members in accordance with company guidelines, and foster a culture of respect and recognition.
Help achieve financial objectives through effective management of people, products, service, and facility processes, with a focus on revenue and profit.
Adhere to safety standards and standards of operation, and follow company guidelines on vendor relationships.
Assume the duties of any hourly associate position as necessary.
Assist the General Manager with Travel Store/Convenience Store operations and marketing functions.
Support staffing, training and development, staff supervision, and improved profitability.