Assistant Manager: Ski & Ride School - Salary

Vail Resorts • Keystone, CO

9d • $57,784 - $67,267 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Ski and Ride School Assistant Manager is responsible for creating a welcoming impression by leading the resort priorities and modeling our company’s values. This is achieved through the focus on quality control, guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties. You will supervise operations of programs, indoor and outdoor facilities/ teaching areas and will oversee daily staffing and lesson assignments. You will work with the Sr. Director, Senior Manager(s), Location Managers and Administrative Assistants as well as all other resort departments to ensure efficient management of the department and that all stakeholder needs are consistently met.

Requirements

• High school diploma or equivalent
• Minimum of one year working in a Ski & Snowboard School
• Current PSIA/AASI Level 1 certification
• Microsoft Office proficiency
• Fluent in all aspects of the English language
• Advanced to expert level skiing/ snowboarding skills
• Must be able to work in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays
• Offers may be contingent upon a post offer background check and reference checks

Nice To Haves

• Current PSIA/AASI Level 2 or 3 certification
• RPOS experience
• College degree/ experience in a relevant field
• Minimum of one year assistant manager, experience.

Responsibilities

• Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros.
• Manage staffing levels to daily guest reservations and labor margins.
• Uphold and promote PSIA/AASI standards.
• Manage and deliver employee performance through feedback sessions, mid-season and end of season evaluations.
• Work with the Senior Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
• Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
• Understand, lead and model safety standards within the department.
• Ensure Pros are knowledgeable and adhere to company policies and procedures, and work schedules expectations.
• Data entry and administrative tasks including daily instructor timecard entry and accurate Pro scheduling.
• Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
• Actively engage and participate in Company sponsored Leadership Development programs and opportunities, as well as continued education in-house on- and off-snow training.
• Understand, lead and model the Company’s mission, vision and values.
• Any other duties as assigned.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttle
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED