Assistant Manager: Ski & Ride School - Hourly

Vail Resorts • Dover, VT

12d • $27 - $32 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Ski and Snowboard School Assistant Manager is a member of the management team who is responsible for the quality assurance and management of labor costs of their groups with guidance from the Manager. Position is responsible for the training, managing, scheduling, payroll, financial management and morale of instructors. The Ski and Snowboard School Assistant Manager is responsible for promoting workplace safety programs, assignment of ski school products to instructors, instructor on-hill observations to review product quality offering feedback and systemic evaluations. Responsible for regular interaction with guests to solicit feedback, resolve conflicts, and accommodate.

Requirements

• High School Diploma
• Proficient in reading, writing, and communicating in English
• Minimum of three years as a full-time instructor for a recognized ski/snowboard school
• Current professional instructor certification: PSIA/AASI Level 1 or 2 required
• MS Word, Excel, Outlook, base and hand-held radio
• Verbal communication in person and via telephone with guests, instructors and management

Nice To Haves

• Previous experience as an Instructor Trainer or Supervisor Assistant is highly recommended

Responsibilities

• Instructor scheduling to fairly administer work priority status, while managing labor budgets for financial success. Performance measured monthly by meeting or exceeding financial metric.
• Continuous interaction with Product Sales team to manage lesson bookings ensuring exceptional guest experiences while maximizing revenue. Appropriate level of expertise utilizing ProConnect/RPOS sales and reporting tools, including monitoring and administration of inventory controls. Familiarity with PeopleSoft for payroll issues.
• Ensure the highest level of quality in regards to private or group lessons and overall ski/snowboard school experience.
• Responsible for implementing guest recoveries and tactics to increase Guest Experience (GX) scores. Performance measured by meeting or exceeding GX survey metrics.
• Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication. Oversight of family members to ensure all safety compliance programs (on-line safety quiz, equipment check, park pass program, kids on lifts) achieve 100% completion rate. Performance measured by achieving or exceeding worker's compensation metrics
• Safety rotation for observation purposes in regards to reviewing product quality and instructor performance and safety, including monitoring of suggested and prescribed routes.
• Conduct work place safety initiatives to include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met. Lead Movement Prep as part of morning meetings.
• Staff communication to include: daily morning meetings, monthly staff meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post morning meeting notes. Responsible for achieving or exceeding expectations in Employee Engagement Survey metrics.
• Drive company value and stated goal of Zero Footprint by 2030.
• Lead team members in their professional development for Performance Management including ongoing communication, mid and end of season reviews for staff and coaching/disciplinary actions when deemed necessary. Schedule and facilitate one on one's with direct reports to review professional development.
• Understanding of our ski school-wide, resort-wide, and enterprise-wide business strategies. Strong ability to communicate the connection between those strategies and the priorities of instructors.
• Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun and Be Inclusive.
• Remain current with certification and membership of professional ski/snowboard organizations.
• Learning software systems such as: RPOS/ProConnect, Workday & Customer Manager.
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED