Assistant Manager: Ski & Ride School - Hourly

Vail Resorts•Truckee, CA

10d•Onsite

About The Position

Join our team and discover a passion for the outdoors while building lifelong connections with teammates and guests from around the world. We offer competitive compensation, free passes, ski/snowboard lessons, retail discounts, training and development opportunities, and wellness benefits. Hiring for seasonal positions occurs on a rolling basis, with applications accepted until December 15th or until positions are filled.

Requirements

Knowledge of Vail RPOS system
Excellent communication skills
Ability to support staff and maintain integrity in difficult situations
Understanding of risk management and ability to implement a safe working environment
Ability to educate staff about implementing season long program development
Understanding of the needs of the community
Ability to create lasting relationships with parents, athletes and staff
Ability to ski and ride in all weather conditions
Understanding of the Outdoor Recreation industry with willingness to learn, develop and grow
Ability to learn from mistakes
High School Diploma
Ability to read/write and communicate in English
A minimum of 2 years experience working for a Ski and Ride School
Proficiency with MS Office
Exceptional guest service skills
Exceptional organizational skills

Nice To Haves

PSIA/AASI certification
Previous supervisory experience
Proficiency with RPOS
The ability to communicate in Spanish

Responsibilities

Hires and recruits coaching staff
Manages hiring pipeline for entire Teams program
Handles SIS employee re-hire status and paperwork
Interviews and recruits staff for All Mountain Development Team
Ensures Marketing Website program descriptions and products are updated, published, and working in concert
Oversees customer service via phone calls/emails
Conducts outreach to local schools
Manages employee engagement and trainings
Fosters leadership skills for all staff
Provides trainings throughout the season that align with the Teams methodology
Listens and understands staff needs
Utilizes staff in a way that supports personal strengths
Looks to increase opportunities for employee engagement
Works with software developers of DRIVN to create a communications software program
Oversees athlete program development with the Teams Director
Designs and inputs programming specific to All Mountain Teams
Trains Coaches, Head Coaches and parents on expectations, teaching plans, evaluations, communication matrix and season long program development
Manages Teams registration, processing credit cards, and understanding of Vail RPOS system to run reports
Updates athlete data in communication platform
Manages tuition, refunds, waitlist, and inventory of athletes to staff ratio
Oversees the development and program implementation for 345 athletes
Schedules staff for 8 Teams programs
Manages 6 Head Coaches and 50 coaching staff
Fosters future relationships with local schools to grow the mid-week development program
Understands the Teams athlete pipeline to develop future athletes and lifelong skiers and riders
Educates parents about Teams program by hosting orientations and designing handbooks that define clear expectations
Supports staff to lead and handle situations in a way that develops trust from parents and athletes