Assistant Manager: Ski & Ride School - Hourly

Vail Resorts•Truckee, CA

12d•$27 - $32•Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

Knowledge of Vail RPOS system
excellent communication skills
ability to support staff and maintain integrity in the midst of difficult situations
understand risk management and implement a safe working environment
Ability to educate staff about implementing season long program development
understand the needs of the community
ability to create lasting relationships with parents, athletes and staff
be able to ski and ride in all weather conditions
Understanding of the Outdoor Recreation industry with willingness to learn develop and grow
Ability to learn from mistakes
High School Diploma.
Ability to read/write and communicate in English.
A minimum of 2 years experience working for a Ski and Ride School.
Proficiency with MS Office.
Exceptional guest service skills.
Exceptional organizational skills.

Nice To Haves

PSIA/AASI certification
Previous supervisory experience.
Proficiency with RPOS.
The ability to communicate in Spanish.

Responsibilities

Hires and recruit Coaching staff
Manage hiring pipeline for entire Teams program
SIS employee re-hire status and paper work
Interview and recruit staff for All Mountain Development Team Marketing
Website program descriptions and products are updated published and working in concert
Oversee customer service with phone calls/emails
Outreach to local schools
Employee engagement/trainings
Foster leadership skills for all staff so they have the tools to be successful
Provide trainings throughout the season that align with the Teams methodology
Open to listening and understanding staff needs
Ability to utilize staff in a way that supports personal strengths
Always look to increase opportunities for employee engagement
Work with software developers of DRIVN to create a communications software program that will support program needs
Oversee athlete program development with the Teams Director.
Design and input programming specific to All Mountain Teams
Train Coaches, Head Coaches and parents on expectations, teaching plans, evaluations, communication matrix and season long program development
Processing credit cards and understanding of Vail RPOS system to run reports
Update athlete data in communication platform
Manage tuition, refunds, waitlist, inventory of athletes to staff ratio
Oversee the development and program implementation for 345 athletes
Schedule staff for 8 Teams programs
Manage 6 Head Coaches and 50 coaching staff
Foster future relationship with local schools to grow the mid-week development program
Understand the Teams athlete pipeline to develop future athletes and lifelong skiers and riders
Educate parents about Teams program: Hosting orientations, designing handbooks that define clear expectations, supporting staff to lead and handle situations in a way that develop trust from the parents and athletes