Assistant Manager: Security - Salary

Vail Resorts•Avon, CO

10d•$57,784 - $80,000

About The Position

The Manager of Public Safety provides day-to-day operational leadership and systems-driven management for Arrowhead’s Public Safety Team. The role leads people, processes, and technology to deliver reliable access control, patrol, incident response, and community engagement while building a culture of accountability, professionalism, and measurable results. Arrowhead’s operating environment combines a private, gated residential community with resort access, public amenities, and significant seasonal demand. The Manager ensures the team is properly staffed, trained, equipped, and organized to perform consistently across seasons and events, balancing community expectations with practical, outcome-oriented service delivery.

Requirements

At least 5 years of experience in public safety or loss prevention.
At least 2 years of supervisory or lead experience.
Proficiency with incident logging and access/visitor management systems.
Strong organization and documentation skills.
Valid driver’s license.
Ability to pass screening.
Ability to work a flexible schedule.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
At least 18 years of age.

Nice To Haves

Experience in gated residential, resort, or campus environments.
ICS/NIMS or emergency management training.
First Aid/CPR/AED certification.
Experience building KPIs and executive-level reporting.
Experience with dispatch or incident management systems.
Familiarity with access control systems, surveillance technologies, and security infrastructure.

Responsibilities

Provide visible, consistent leadership and model professionalism, accountability, and service-first behavior.
Recruit, hire, onboard, schedule, and develop the team; provide coaching, performance evaluations, and corrective actions.
Establish professional standards, SOPs, and post orders, and ensure they are followed across shifts and seasons.
Ensure calls are followed through, outcomes are documented, and expectations for quality, timeliness, and courtesy are reinforced.
Oversee daily field operations, including patrols, access control, gatehouse operations, event coverage, parking and traffic support, and incident response.
Define and maintain consistent response standards and operational readiness.
Plan seasonal staffing and coverage to meet demand and support special events.
Coordinate with internal partners and external stakeholders to clarify roles and meet service expectations.
Ensure effective use of incident and call logging, visitor and access management, and documentation systems.
Oversee RFID/fob systems, visitor credentialing, contractor access programs, and CCTV technologies.
Develop performance dashboards and reports that turn data into actionable insights.
Maintain and train staff on SOPs, post orders, ICS/NIMS basics, and emergency procedures.
Coordinate with law enforcement, fire protection, EMS, and regional partners on wildfire readiness and evacuation.
Conduct post-incident reviews, track corrective actions, and reduce operational risk.
Maintain a community-focused presence and build trust through professional conduct.
Communicate policies, safety education, and incident outcomes clearly.
Support Board and HOA reporting with concise, outcome-focused updates.
Manage schedules, payroll approvals, inventories, uniforms, vehicles, and vendor relationships.
Support development and management of the department budget.

Benefits

Free employee ski passes and employee-discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) retirement plan.
Employee Assistance Program.
Training and professional development.
Referral Program.
Health, medical, dental, and vision insurance plans for eligible seasonal employees after 500 hours worked.
Free ski passes for dependents for eligible full-time roles.
Critical Illness and Accident plans for eligible full-time roles.