Assistant Manager, Safety & Security (Part Time)

Enterprise Center•Saint Louis, MO

About The Position

The Assistant Manager, Safety & Security is a part-time, hourly, event-based role supporting the Safety & Security Managers at Enterprise Center and Stifel Theatre. As part of the Guest Experience and Public Safety leadership team, this position shares management responsibilities with the Public Safety Managers and helps maintain a positive work environment, high service standards, and positive guest experiences. The role requires flexibility, initiative, and the ability to work quickly and enthusiastically in a fast-paced, dynamic environment. The Assistant Manager provides leadership and operational support during events, assists with staff development and training, and helps develop and maintain Guest Experience and Public Safety policies and procedures. Event duties include supporting venue ingress and egress, coordinating with St. Louis police on street closures and traffic control, guiding K9 sweeps, monitoring radio traffic, responding to incidents, documenting activity, and escorting staff after events. The position pays $22.00 per hour.

Requirements

College degree or at least 2 years of experience in a multipurpose arena or stadium environment.
Leadership or management experience.
Excellent customer service skills.
Strong observation skills and a proactive approach to addressing guest needs and staff concerns.
Creative problem-solving skills.
Strong interpersonal skills and ability to work in a team environment.
Ability to work with a diverse population.
Excellent oral and written communication skills.
Knowledge of computer programs such as Word, Excel, and PowerPoint.
Strong organization and time-management skills.
Valid driver’s license.
Availability for 50% of all facility events each month.
Must maintain a valid St. Louis County Security License.
Must be able to work evenings, weekends, and holidays.
Must be able to work long, irregular hours and perform in a fast-paced, dynamic work environment.
Must be a self-starter.

Responsibilities

Provide leadership and support for the Public Safety Manager on Duty.
Maintain exemplary customer service at all touchpoints.
Assist management with developing and maintaining a well-informed, dependable staff.
Assist managers in building an effective training program for Guest Experience staff.
Assist with Guest Experience and Public Safety policy and procedure development and compliance.
Assist Internal Team Leads with gate setup for ingress.
Assist STLPD with street closures and traffic control by placing and programming traffic signs.
Guide building K9 sweeps before and during events.
Maintain a presence outside the venue, assist with ingress and egress crowd control, and help guests feel safe.
Generate event reports logging vehicle and pedestrian traffic around the venue.
Monitor radio traffic and respond to medical or security incidents as requested.
Complete thorough and accurate reports on medical or security incidents responded to.
Provide golf cart escorts for staff after events.
Perform other duties as assigned.