Assistant Manager Retail Full Time

Glow Brands•Louisville, KY

About The Position

The Assistant General Manager helps oversee gym operations to deliver an exceptional “Judgement Free” member experience and support the club’s financial success. The role assists with staffing, scheduling, supervision, customer service, facility upkeep, supply ordering, and reporting, and provides backup support to the Club Manager. The expected schedule is five days per week and approximately 40 to 45 hours, depending on hourly or salary status.

Requirements

Superior customer service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Strong problem-resolution skills.
Current CPR certification is required; it may be completed upon hire.
High school diploma or GED equivalent required.
Must be at least 18 years old.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Experience as a Planet Fitness Member Service Representative is preferred but not required.
Retail management experience and a passion for team leadership.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Assist with staff management and provide backup support to the Club Manager as needed.
Assist in scheduling and supervising staff.
Oversee member service and ensure staff provides a superior customer experience.
Help resolve or escalate employee issues and concerns.
Perform front-desk activities, answer phones, and assist callers with questions.
Sign up new members and take prospective members on tours.
Facilitate member requests, issues, and questions.
Help oversee facility cleanliness and maintenance.
Assist with ordering supplies within the club’s specific budget.
Assist in tracking weekly, monthly, and annual statistics and reports.
Provide backup support when an employee is absent.

Benefits

Opportunity for advancement, including the possibility of advancement to a General Manager position.
Training and professional development.
401(k) with company matching.
Performance-based bonuses.
Employee discounts on products and services, including exclusive discounts at outside retailers.
Health insurance options, including medical, dental, and vision.
Life insurance and disability coverage options.
Paid time off and seven paid holidays per year.
Flexible scheduling.
Daily pay options.
Casual dress code and yearly free work shirt options.
Free gym access, tanning, and wellness spa services.
Employee wellness programs with a yearly $125 reimbursement option.