Assistant Manager (Retail Warehouse)

Trulieve•East Lake-Orient Park, FL

5d•Onsite

About The Position

The Assistant Warehouse Manager is responsible for handling the daily operations of the warehouse. This includes production, inventory control, freight, shipping, and receiving. The AWM must maintain high levels of accuracy in day-to-day operations as well as lead and develop the warehouse team members to provide impeccable customer service. In collaboration with the sales and sales support teams, the AWM will ensure business orders are processed timely.

Requirements

Minimum High School or G.E.D equivalent is required
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
Must be legally qualified to work in the US
Must successfully complete a comprehensive background screening
Must have reliable transportation
Excellent verbal communications and customer service skills
Experience with Microsoft Suite
Possession of, or ability to obtain, forklift certification as required by the state, the union, and/or OSHA
Willingness to go above and beyond for our customers and for the team
Must have a flexible schedule and be able to adapt on short notice based on customer needs –long shifts and some weekends may be required
Ability to successfully handle high-stress situations
Able to work in a team and independently
Able to work in a fast-moving environment
Self-driven with strong organizational skills; attention to detail
Ability to communicate through various formats including phone and email

Nice To Haves

Bachelor’s degree in relevant course of study is desirable

Responsibilities

Assist with warehouse operations to ensure quality and timeliness targets are met for shipments and inventory levels remain accurate
Pick, pack, and ship orders in a timely manner to ensure shipments arrive to our customers on time
Receive incoming shipments daily to ensure accuracy of purchase orders, maintain quality control, and keep inventory properly organized
Participate in inventory counts as needed to ensure accuracy or inventory levels
Respond to website customers as needed who have a question about the status of their shipment
Effectively communicate with sales time to prioritize and provide updates on time-sensitive shipments as needed
Work with manager to interview and hire distribution associates
Provide feedback and leadership to distribution associates
Work directly with other facility leaders to ensure all company policies are followed
Work with direct manager on design and implementation of new processes to improve department efficiency
Facilitate and monitor the movement (both physically and electronically) of all incoming medicated and non-medicated items and all outgoing items for both internal distribution and wholesale clients
Ongoing communication with inventory supervisor, manufacturing, and sales teams regarding any customer concerns, product concerns, or items requiring follow-up.
Use METRC to create packages and conversions needed for sale
Maintain compliance on all incoming & outgoing items through METRC
Create and maintain reporting tools as required for distribution
Create manifests for all outgoing products on both internal transfer and wholesale orders with all compliance relevant information
Packaging orders that are coordinated from sales department
Coordinate with couriers to schedule pickups
Compliance paperwork for orders (manifests, invoices, COA, etc.)
Assist in management of local inventory responsibilities, carried out by the inventory supervisor
Work with inventory associate to assist on inventory/audit tasks: Issue supplies from warehouse to departments as needed (Production mylars/jars/packaging materials, Cultivation minerals and supplies, PPE and facility supply)
Inform manager of supply needs for order
Conduct cycle counts weekly (Cycle counts on bulk flower/trim, Cycle counts on raw materials/packaging, Cycle counts on finished/packaged goods)
Operate a forklift to assist in loading/unloading
Other duties as assigned by manager