Asst Manager Quality Assurance - Non Comp

Hilton Grand Vacations • Las Vegas, NV

9d

About The Position

The Assistant Manager supports the daily operations, training, and development of the Quality Assurance team while ensuring contract accuracy, exceptional customer service, and operational excellence. The role coaches team members, leads onboarding and training initiatives, monitors performance, supports Quality Assurance closing processes, and partners with Sales and other business teams to deliver a seamless customer experience in accordance with HGV standards of integrity, quality, and service.

Requirements

• Demonstrated leadership, coaching, and employee development experience.
• Strong training and presentation skills, with the ability to facilitate learning for new and existing team members.
• Knowledge of contract review, quality assurance processes, and operational workflows.
• Excellent communication, customer service, and problem-solving skills.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in reporting, performance tracking, and process improvement initiatives.

Responsibilities

• Lead, coach, and develop Quality Assurance team members through training, performance feedback, and ongoing support.
• Facilitate onboarding and continuous training on Quality Assurance processes, closing procedures, contract reviews, and customer service standards.
• Monitor team productivity, quality results, attendance, and scheduling to ensure operational effectiveness.
• Review contracts and documentation for accuracy, completeness, and compliance with HGV standards.
• Partner with Sales, Contracts Processing, Owner Services, and other departments to resolve issues and support successful transaction completion.
• Track operational reports, identify trends, and implement coaching or process improvements as needed.
• Conduct Quality Assurance closings and support escalated customer concerns when necessary.
• Serve as a subject matter expert on Quality Assurance procedures, closing requirements, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed