Assistant Manager:Product Management Ski & Ride School - Salary

Vail Resorts • Avon, CO

5d • $57,784 - $65,433 • Onsite

About The Position

The Assistant Manager - Product Management is a member of the Beaver Creek Ski & Snowboard School management team responsible for the overall quality, performance, and guest experience of all assigned lesson and program offerings. This role provides leadership and support to a team of supervisors and instructors while serving as the primary liaison between the Location Manager, supervisory team, and product sales team to ensure alignment in program delivery, operational execution, and business objectives. The Product Manager is accountable for maintaining exceptional product standards, driving continuous improvement, and ensuring all lesson products consistently deliver an Experience of a Lifetime for our guests. This position is also responsible for forecasting staffing needs and ensuring lesson products are appropriately staffed to meet projected business demand and operational goals.

Requirements

• High School Degree or Equivalent required
• Minimum three years as a full time instructor for a recognized ski and snowboard school - required.
• Knowledge of Microsoft Office applications (Excel, Word) is required.
• Must read, speak, and comprehend English and possess writing and editing skills - required.
• Excellent guest service and communication skills. Must be organized and detail-oriented- required.

Nice To Haves

• College degree - preferred.
• At least two years of supervisor experience within the Ski and Snowboard Industry - preferred
• PSIA/AASI Level 2 Certification or higher - preferred
• Knowledge of RPOS, Proconnect, Workday - preferred.
• Knowledge of Beaver Creek Ski & Snowboard School operations - preferred.

Responsibilities

• Ensure overall quality of the private lesson business
• Ensure timely follow-up with guests during recovery situations
• Be a leader among Assistant Managers and exhibit a strong, confident, and reassuring leadership presence
• Oversee the private lesson Assistant Managers
• Match guest needs to Instructor qualities for private lessons ensuring the best possible fit for each guest and Instructor
• Assist Location Manager in forecasting and evaluating staffing levels relative to business needs
• Utilize guest feedback and observations appropriately to coach and council Instructors and discreetly give timely feedback to Instructors in order to raise quality of product
• Communicate training needs to Location Manager, Senior Manager, and Senior Director to ensure Instructors have the tools to meet guests needs
• Monitor Instructor schedule changes and scheduling accuracy and address compliance issues with Assistant Managers and Instructors (ex. days off, sick calls, etc…)
• Anticipate business needs and staff appropriately to ensure private lessons are never sold out
• Acts as the Manager on Duty in the absence of the Location Manager
• Model the Epic Service expected at Beaver Creek
• Model, observe and communicate proper safety behavior
• Manage the Assistant Manager schedules
• Be a team player supporting all facets of the school (adults, kids, nordic, adaptive)
• Administrative duties.
• Driving value for the company.
• Be prepared to teach when necessary
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED