Assistant Manager of Technology Innovation & Data
About The Position
The Technology Innovation & Data (TID) Assistant Manager supports technology operations, maintenance, and ongoing improvement of technology systems, data infrastructure, and TID initiatives across Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and related entities. The role assists in leading TID team members, implementing technology strategies, and delivering solutions that improve operational efficiency and system reliability and support exceptional guest and employee experiences across multiple properties and remote locations. The position provides service-focused operational support, works with department leaders and other stakeholders, and contributes to technology implementations, system upgrades, and major projects. It also supports team development, departmental expense and inventory oversight, compliance, and a culture of innovation and continuous improvement. The hospitality operation runs 24 hours a day, seven days a week, so scheduled days and times may vary based on need, with holidays and weekends availability required.
Requirements
- Must possess legal work authorization in the United States, unless currently in a managerial position at another Four Seasons location and potentially eligible for L-1 visa sponsorship.
- Clear Hawaii Driver’s Abstract is required.
- Ability to stand for extended periods, lift up to 50 lbs, and push or pull as needed during shifts.
- Availability for holidays and weekends; scheduled days and times may vary based on business needs.
Nice To Haves
- Three or more years of experience in a hotel TID role is preferred.
- Project management experience is an asset.
- Knowledge of hospitality applications, PMS, HSIA, and POS is an asset.
Responsibilities
- Support daily technology operations, including system monitoring, user access management, security patching, help desk services, and maintenance of hardware, software, servers, and business applications.
- Ensure the availability, reliability, and performance of critical business systems, guest-facing technologies, property management systems, point-of-sale platforms, and end-user devices.
- Assist with technology implementations, system upgrades, and major projects in partnership with operational leaders.
- Maintain compliance with corporate technology standards, PCI requirements, privacy regulations, security protocols, and applicable local, national, and company policies.
- Provide technical support and training to employees on technology systems and applications.
- Build relationships with guests and team members through a visible, service-focused presence and collaborative operational support.
- Partner with department leaders to ensure technology solutions meet operational needs and support interdepartmental communication and cooperation.
- Assist with recruitment, training, development, coaching, and performance management of TID team members.
- Monitor departmental expenses, inventory, and purchasing activities; support budget adherence, cost control, and operational efficiencies.
- Participate in operational meetings and communicate with stakeholders to align technology services with business priorities and service standards.
- Promote innovation, service excellence, and continuous improvement while supporting departmental and organizational goals.
Benefits
- Retirement Plan, Wellness Credit, and Travel Credit, among other benefits.
- Paid Time Off and Holiday Pay.
- 100% employer-paid medical, dental, and vision benefits.
- Complimentary stays and exclusive discounts at Four Seasons worldwide.
- Complimentary employee meals and dry cleaning for employee uniforms.
- Subsidized on-island housing and other resources.
- Employee engagement and recognition events throughout the year.
- Learning and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
