Director of Technology Innovation & Data
About The Position
As part of the pre-opening team at Four Seasons Jacksonville, the Director of Technology Innovation and Data leads the strategy, implementation, and ongoing performance of all technology systems across the hotel. The role ensures operational stability and availability across network infrastructure and hospitality-specific platforms to support seamless operations and an exceptional guest experience. The position oversees hotel network and server infrastructure, desktop support, system security, proactive maintenance, backups and recovery, and the availability of critical hotel systems. It also involves technology planning, capacity and performance management, troubleshooting and restoration, network protection, and preparing and presenting IT operating and capital budgets and business cases.
Requirements
- Pre-opening experience and experience in project and stakeholder management.
- College degree, preferably relating to Information Technology, or equivalent experience.
- Five years’ experience in hotel IT.
- The highest level of integrity and transparency.
- Strong interpersonal and relationship-building skills; ability to work with cross-functional teams, negotiate for resources, and influence stakeholders.
- Strong written and verbal communication skills, including preparing and delivering reports, projects, presentations, and facilitating meetings.
- Strong network-building and troubleshooting skills, including experience with Microsoft operating systems, MAC operating systems, and applications.
- Ability to work scheduled days and times that may vary based on business needs; the hospitality business operates seven days a week, 24 hours a day.
Nice To Haves
- Experience in project management, hospitality applications, PMS, HSIA, and POS.
- Knowledge of hospitality applications and interfaces such as Opera, Delphi, Back Office, Spa, and HR systems.
- Microsoft or Cisco certifications.
Responsibilities
- Maintain operational availability and stability for property-based technology, including network and server infrastructure, backup processes, and desktop support.
- Assist with planning and designing server infrastructure, including capacity planning, performance monitoring, operating system upgrades and patches, troubleshooting, service restoration, backup and recovery procedures, integrity checks, and virus protection.
- Develop and maintain proactive maintenance processes for property systems.
- Ensure critical systems—including the Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale systems—are available 24 hours per day.
- Establish and maintain system security procedures consistent with control requirements and corporate policy.
- Provide network support and security, maintain Active Directory and server and network infrastructure, and implement network protection and failover tools.
- Establish, maintain, test, and monitor backups for all systems in accordance with corporate and local policies.
- Prepare IT operating and capital budgets and present business cases for IT expenses.
- Lead the strategy, implementation, and ongoing performance of hotel technology systems.
Benefits
- Medical, dental, and vision benefits.
- 401K with employer matching, starting at 30 days.
- Time-off plans starting on the day of hire.
- Complimentary and discounted hotel stays around the world.
- Wellbeing and mental health initiatives.
- Complimentary employee meals and beverages.
- Tuition reimbursement.
- Inclusive work environment and a cohesive team.
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What This Job Offers
Job Type
Full-time
Career Level
Director
