Director of Innovation

TruX Retail Partner • Salisbury, NC

3d • $90,000 - $115,000 • Remote

About The Position

The Director of Innovation leads the development and implementation of technology, automation, and AI solutions that improve retail execution, operational efficiency, visibility, and decision-making. The role partners with operations and client teams to identify opportunities, transform business processes, and implement scalable solutions that deliver measurable business value.

The Director drives continuous innovation across the program by evaluating emerging technologies, leading technology-enabled initiatives, and ensuring solutions are adopted, optimized, and aligned with client and business objectives.

Requirements

• At least 6 years of progressive experience in technology, innovation, digital transformation, operations, automation, analytics, AI, or a related field.
• Bachelor's degree in business, information technology, computer science, data analytics, operations, or a related field; an equivalent combination of education and relevant experience may be considered.
• Demonstrated experience leading technology-enabled business transformation or innovation initiatives from concept through implementation.
• Experience applying AI, automation, analytics, or other emerging technologies to real-world business and operational challenges.
• Experience working cross-functionally with operations, technology, client-facing teams, and executive leadership.
• Experience developing business cases, implementation plans, roadmaps, and measurable success criteria for technology initiatives.
• Experience managing multiple projects, priorities, stakeholders, and technology initiatives in a fast-paced business environment.
• Strong knowledge of AI, automation, data analytics, emerging technologies, and their practical business applications.
• Strong business acumen and ability to identify opportunities, solve complex operational challenges, and connect technology solutions to measurable business outcomes.
• Proven ability to lead technology and innovation initiatives, including project planning, implementation, change management, and ongoing optimization.
• Excellent analytical, problem-solving, communication, and presentation skills, including ability to translate complex technology concepts into practical business solutions.
• Strong collaboration and stakeholder-management skills, with ability to influence and partner effectively across operations, clients, leadership, and technology providers.
• Ability to manage multiple priorities in a fast-paced environment while exercising sound judgment regarding data privacy, information security, responsible AI, and business risk.
• Ability to sit or stand for extended periods while working at a computer; occasional lifting of up to 25 pounds may be required.

Nice To Haves

• Experience with retail, field operations, consumer products, merchandising, sales, or a related industry.

Responsibilities

• Lead the development and implementation of technology, automation, AI, and digital solutions to improve retail execution, efficiency, visibility, and decision-making.
• Partner with operations and client teams to identify business challenges, assess opportunities, define requirements, and develop scalable technology-enabled solutions.
• Lead technology and innovation initiatives from concept through implementation, including evaluation, testing, deployment, adoption, and ongoing optimization.
• Identify opportunities to automate manual or inefficient processes and use data, analytics, and AI to improve productivity, accuracy, execution quality, and business insights.
• Develop and maintain a technology and innovation roadmap aligned with client priorities, operational objectives, and measurable business outcomes.
• Drive adoption and change management with field and operational teams, ensuring solutions are practical, user-friendly, and integrated into daily workflows.
• Measure and communicate the impact of technology initiatives, including efficiency gains, productivity improvements, cost savings, adoption, and other business outcomes.
• Stay current on emerging technologies and foster continuous innovation by identifying, testing, and scaling solutions that create value for the program and client.

What This Job Offers

• Job Type: Full-time
• Career Level: Director