Technology Innovation & Data (TID) Specialist

Four Seasons Hotels and Resorts • Lanai City, HI

13d • Onsite

About The Position

The Technology Innovation & Data (TID) Specialist supports the efficient operation, maintenance, and continuous improvement of property technology systems, data infrastructure, and voice communications at Four Seasons Resort Lāna’i. The role provides day-to-day technology support, maintains critical business systems, troubleshoots technical issues, and helps ensure reliable, secure, and compliant technology services. The Specialist also assists with system implementations, upgrades, user training, departmental projects, and daily departmental operations. This is an onsite role, and legal work authorization in the United States is required.

Requirements

• Legal work authorization in the United States.
• Availability to work scheduled days and times that may vary based on business needs, including holidays and weekends.
• Ability to sit and/or stand for extended periods, lift up to 50 pounds, and push or pull as needed during shifts.
• Customer-service orientation, attention to detail, and ability to maintain an organized workspace.
• Ability to maintain professionalism and composure in a fast-paced, high-volume environment.

Nice To Haves

• Previous experience in hotel Technology Innovation & Data or a technical background.
• MCSE or similar network qualifications.

Responsibilities

• Provide day-to-day technical support for property technology systems, including user account administration, help desk support, software updates, security patching, and system monitoring.
• Maintain and support critical business systems, including Property Management Systems, guest internet and in-room technologies, Point-of-Sale platforms, servers, and end-user devices.
• Troubleshoot hardware, software, network, and telecommunications issues to ensure reliable and secure technology services.
• Support compliance with corporate technology standards, PCI requirements, privacy regulations, and information security policies.
• Assist with technology implementations, system upgrades, user training, and departmental projects to enhance operational efficiency.
• Monitor system performance and help ensure the availability and stability of critical technology infrastructure.
• Build strong working relationships across departments by providing responsive, service-oriented technology support.
• Communicate with employees and department leaders to understand business needs and deliver technology solutions.
• Assist Technology Innovation & Data leadership with daily departmental operations and administrative responsibilities.
• Follow company policies, procedures, and applicable regulations related to technology systems and telecommunications.

Benefits

• 100% employer-contributed medical, dental, and vision benefits.
• Competitive wages and other benefits, including a retirement plan and wellness credit.
• Paid time off and holiday pay.
• Inclusive and diverse employee engagement and recognition events throughout the year.
• Complimentary stays and exclusive discounts at Four Seasons properties worldwide.
• Complimentary employee meals and dry cleaning for employee uniforms.
• Owner-subsidized on-island housing and inter-island airfare to Oahu, along with other resources.
• Comprehensive learning and development programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed