Assistant Manager of Facilities Maintenance

Holiday Inn Club Vacations•Kingsbury, NV

17d

About The Position

The Assistant Manager of Facilities Maintenance helps bring the brand promise to life through excellence in asset management. The role serves as a guest advocate and key advisor to the Manager, Director, or General Manager, and assists in leading one or more operational areas, including guest unit maintenance engineering, facilities maintenance, grounds, housekeeping partnership, fleet, warehouse, and laundry departments. Success is measured primarily through on-site and post-stay guest survey responses about facility quality and the longevity and safe operation of assets. The position supports team development, staffing and resource planning, guest satisfaction, maintenance and repair programs, regulatory compliance, asset management strategies, energy programs, budgeting, and daily department operations. It also oversees work orders and inventory, responds to emergencies and guest service needs, and assists with employee scheduling and personnel administration.

Requirements

High school diploma.
At least 5 years of maintenance technician experience.
At least 5 years of supervisory experience or above within a maintenance or facilities department; 7 or more years desired.
Valid driver's license and at least 1 year of driving experience.
OSHA 10 certification.
Working knowledge of maintenance engineering techniques.
Basic project management ability.
Strong written and verbal communication skills in English.
Exceptional personal service delivery and problem-resolution skills.
Novice-level mastery of Microsoft Office products.
Ability to anticipate, prevent, and solve problems in a fast-paced setting.
Professional verbal and written communication and presentation skills; English required.

Nice To Haves

College degree or trade training in an engineering discipline.
OSHA 30 certification.
Facilities certifications such as CEOE, IFMA, or FMA.
HVAC/EPA Universal, electrical, or plumbing licenses.

Responsibilities

Develop performance development plans, evaluate performance, and actively coach maintenance technicians and grounds personnel; foster learning and mentorship.
Analyze and recommend adjustments to staffing, performance targets, and resources; assist with engagement plans, talent reviews, and succession planning.
Use guest feedback to build guest relationships and improve satisfaction; fulfill guest needs and requests, and respond to and follow up on problem-resolution cases.
Assist with programs and priorities for unit and facilities maintenance, fleet management, grounds care, warehouse operations, housekeeping partnership, and/or laundry operations.
Assist in teaching and inspecting preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs.
Assist in managing outsourced vendor contracts for regulated skills.
Execute programs and policies that maintain a safe and secure environment for guests, team members, and resort assets, in compliance with owner policies, procedures, and regulatory requirements.
Assist with implementing maintenance strategies, programs, standards, and ways of working that make the most of assets.
Assist with compliance with energy programs.
Assist with developing departmental budgets and allocating resources to meet financial goals; operate the department within budgetary guidelines.
Monitor and manage work orders through Asgard, oversee inventory, assess emergency situations, respond to guest service needs, and escalate concerns appropriately.
Assist with employee scheduling, payroll administration, interviewing, hiring, and disciplinary actions in accordance with company policies and procedures.
Provide empathetic, positive, and supportive leadership, handling employee interactions and sensitive situations professionally, with understanding and discretion.