Assistant Manager of Clinical Services

PCA Medical Group•Costa Mesa, CA

4d•Onsite

About The Position

The Assistant Manager of Clinical Services provides operational oversight for adult and pediatric outpatient clinics across multiple locations in South Orange County, California. Working in partnership with the Manager, physicians, clinical staff, medical directors, and senior leadership, this role helps drive operational excellence, optimize workflows, ensure regulatory compliance, and support exceptional patient experiences. The position offers an opportunity for a healthcare professional to develop leadership experience while contributing directly to clinical quality and team success. The role supports multiple clinic locations, with the employee scheduled at different sites on different days and reporting to the assigned clinic location for each shift. Responsibilities include managing daily clinic operations, supporting and developing clinical teams, improving patient satisfaction, and contributing to program development and service expansion.

Requirements

High school diploma or equivalent.
Current Basic Life Support (BLS) certification.
3–5 years of experience in clinical operations, ambulatory care, or practice management.
Working knowledge of clinical workflows, patient flow optimization, scheduling processes, referrals, and EHR systems.
Strong leadership, communication, and problem-solving skills, including the ability to support multi-site operations.
Proficiency with healthcare technology systems, including EHR and basic data tracking or reporting.
Ability to work an 8-hour day with prolonged periods of sitting.
Ability to occasionally lift up to 15 pounds.

Nice To Haves

LVN or RN license.
Certified Medical Assistant (CMA) credential with 4–6 years of progressive clinical experience, including lead, supervisory, or operational responsibilities.
At least 3 years of supervisory experience in a clinic environment.
Cardiology experience or a specialty clinic background.
Experience supporting quality assurance, compliance, or regulatory documentation.

Responsibilities

Establish SMART goals and monitor key performance indicators to drive continuous improvement in clinical services.
Develop and implement clinical workflows and operational strategies that improve productivity, patient satisfaction, and clinical performance.
Maintain daily outpatient operations, including patient flow, appointment scheduling, and workflow optimization.
Ensure compliance with regulatory standards, HIPAA protocols, and patient safety requirements across clinic locations.
Identify operational inefficiencies and workflow gaps and participate in process-improvement initiatives.
Provide direct support and oversight to Licensed Vocational Nurses, Medical Assistants, Technicians, and front office staff.
Support recruitment, onboarding, training, and competency validation for clinical team members.
Lead performance management, including coaching, evaluations, and developmental feedback.
Collaborate with medical directors and senior leadership to resolve patient complaints and grievances.
Analyze patient satisfaction data and develop initiatives to improve the patient experience.
Work with hospitals, health plans, IPAs, and external partners to resolve issues and align with clinical protocols.
Support leadership in evaluating program development, service growth, and expansion into new locations.
Participate in interviewing, hiring, and retention efforts and recommend employee performance and employment decisions.
Use independent judgment to direct daily clinic operations, assign work, resolve operational challenges, and ensure appropriate staffing coverage.