Manager of Clinical Services

Crisis Center of Tampa Bay•Brandon, FL

3d•Onsite

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Manager of Clinical Services is responsible for the daily operations of the counseling service program within Corbett Trauma Center. This position reports to the Director of Clinical Services and in his or her absence, the Senior Director of Corbett Trauma Center.

Requirements

Master’s degree in mental health or social sciences field.
Licensed by State of Florida (Mental Health Counseling, Clinical Social Work, or Marriage and Family Therapy).
Qualified Supervisor for Mental Health Counseling (minimum) in Florida.
Five years progressive counseling/therapy work experience.
One year of supervisory experience.
Must be computer proficient with MS office products.
Possess managerial and clinical skills working with at-risk populations.
Valid Florida Driver’s License and insured personal transportation required.
Knowledge of administrative principles and practices
Knowledge of supervisory principles and practices.
Knowledge of crisis intervention and trauma treatment principles.
Knowledge of community resources.
Knowledge of domestic violence and victimization issues with children and their families, Florida Statutes, and mandated abuse reporting procedures.
Knowledge of and comply with the policies and procedures of the Crisis Center of Tampa Bay.
Knowledge of and comply with policies and procedures of the Hillsborough County school system, and funding sources including, Medicaid, CBC, VOCA, Office of Attorney General and the Children’s Board of Hillsborough County.
Knowledge of and comply with HIPAA regulations.
Knowledge of Windows based computer operating system.
Ability to collect, evaluate, analyze information and data entry.
Ability to prepare reports, relating to clients, contracts, and grants.
Ability to determine work priorities and proper completion of work assignments.
Ability to work independently.
Ability to understand and apply applicable policies and procedures.
Ability to communicate effectively verbally and in writing.
Ability to utilize problem solving techniques.
Ability to establish and maintain effective working relationships with others.
Ability to serve as super-user of clinical software.
Skill in operation of word processing program on a personal computer.
Skill in interviewing clients to identify personal, legal, social and economic needs.
Skill in dealing with social service clients under stressful situations.
Complete Advocacy Core Training as required by FCASV or within the first six months of employment.

Responsibilities

Assists with day-to-day operations of the agency’s counseling services program through the clinical supervision of therapists, interns, client representatives and volunteers.
Responsible for assisting with program quality, contract compliance staff training and development and community relations.
Identify and develop relationships with community service providers and systems to promote Corbett Trauma Center services.
Develop and supervise Therapists and Client Representatives to provide a seamless delivery of crisis intervention and counseling to clients.
Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Performs monitoring and clinical auditing of all files, including clinical documentation in the clinical chart.
Monitors documentation for timeliness of filing.
Provides emergency direct clinical client services to children and their families through crisis intervention, treatment, case management, information and referral, and advocacy as needed.
Provides assistance in annual evaluations, interviewing and hiring new clinical and administrative staff.
Assists in ensuring as a counseling agency all victims are aware of crime victims’ compensation benefits, and assists victims in completing victim impact statements, restitution requests, and victims’ compensation claims when necessary.
Provides follow-up and advocacy with service providers, when given a signed release of information, to ensure that services have been accessed.
Documents client case records, activity logs, victims logs, and outcome logs accurately and in a timely manner, following protocol.
Provides, delegates and schedules training on safety issues regarding violence, domestic violence, victimization issues of children and families, Florida statutes, and mandated abuse reporting procedures for counseling staff.
Leads weekly treatment team.
Participates in and presents victim cases at external team staffing for case assessment, to identify issues and facilitate problem solving strategies with collaborative partners including Child Welfare cases, probation or CAC cases as directed by the Director of the Corbett Trauma Center.
Monitors and ensures supervision schedule intact for all staff and counseling interns in the program.
Ensures all counselors complete FARS/CFARS, TF-CBT and FSASV training.
Works with staff on monthly clinical training events prior to treatment team.
Ensures all monthly funder reports assigned to this position are completed and submitted on a timely basis.
Performs such other duties as may be assigned by the Director Clinical Services.
Directly supervises employees including Lead Therapist and Client Representative Supervisor.
Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws and company initiatives/goals.
Responsibilities include interviewing, hiring, training and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching and disciplining employees; addressing complaints and resolving problems.
Acts as a change agent, and develops a high-performing team in the spirit of exceptional service to all internal and external partners.
This position has signing authority and manages a budget.