Assistant Manager II

Family Dollar•Harrells, NC

23d•Onsite

About The Position

The Assistant Manager II assists the Store Manager with store operations, customer service, and team development. The role supports daily store activities, helps maintain merchandise and sales-floor presentation, performs opening and closing procedures as needed, and processes corporate directives. It also assists with ordering and handling merchandise, record keeping, loss prevention, and maintaining store standards and company assets. The assistant manager helps supervise, train, and develop Store Associates and contributes to a positive, safe, respectful, and customer-friendly environment. Responsibilities also include maintaining store cleanliness and performing other duties as assigned.

Requirements

Ability to read, interpret, and explain operational directives, such as merchandise schematics.
Ability to lift up to 55 lbs. from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Strong communication, interpersonal, and written skills.
Ability to work in a high-energy, team environment.
Exceptional customer service, organizational, and communication skills.
Strong problem-solving and decision-making skills.
If required for local alcohol or tobacco licensing, provide the detailed background information necessary to obtain the license; failure to comply or qualify may lead to demotion or separation.

Nice To Haves

High school diploma or equivalent preferred.
Store management experience in a retail, grocery, or drug store environment preferred.

Responsibilities

Assist with store functions and day-to-day activities.
Help customers in a positive, approachable manner and address their questions or concerns.
Organize and transfer merchandise from delivery trucks to the stockroom and sales floor as needed, and maintain seasonal areas.
Perform opening and closing procedures as needed.
Process corporate directives, including Pull and Hold/Destroy, Task Compliance, Key Survey information requests, and other communications related to store activities.
Maintain the promotional effectiveness of storefront fixtures and displays.
Assist with ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
Maintain store areas to company standards, including a well-stocked sales floor and organized stockroom.
Protect and secure company assets, including store cash.
Follow company policies, procedures, and safety guidelines, and ensure store associates do the same.
Help the Store Manager supervise, train, and develop Store Associates.
Promote a positive, safe, and respectful environment and maintain professional, friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.
Provide detailed background information if required by the local jurisdiction for a store license to sell alcoholic beverages or tobacco products.