Assistant Manager II

Family Dollar•Trenton, NC

24d

About The Position

The Assistant Manager II helps the Store Manager oversee store operations, customer service, and team development. The role supports day-to-day activities, merchandise handling and presentation, opening and closing procedures, corporate directives, record keeping, loss prevention, and maintaining store standards. It also helps supervise, train, and develop Store Associates while fostering a positive, safe, and respectful environment for customers and employees. The position includes maintaining store cleanliness, including bathrooms, floors, and trash, and may involve other related duties as assigned. Managers at stores selling alcohol and/or tobacco may be required by local jurisdictions to provide background information to obtain specialized sales licenses; failure to comply or qualify may result in demotion or separation. Employment is at-will, and the job description may be modified as business needs evolve.

Requirements

Ability to read, interpret, and explain operational directives, such as merchandise schematics.
Ability to lift up to 55 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Strong communication, interpersonal, and written skills.
Ability to work in a high-energy, team environment.
Exceptional customer service, organizational, and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Store management experience in a retail, grocery, or drug store environment is preferred.

Responsibilities

Assist with store functions and day-to-day activities.
Help customers in a positive, approachable manner and address their questions or concerns.
Organize and transfer merchandise from delivery trucks to the stockroom and sales floor, and maintain seasonal areas.
Perform opening and closing procedures as needed.
Process corporate directives, including Pull and Hold/Destroy, Task Compliance, Key Survey requests, and other store communications.
Maintain the promotional effectiveness of storefront fixtures and displays.
Assist with merchandise ordering, damaged merchandise processing, record keeping, payroll, scheduling, cash register deposits and receipts, and loss prevention.
Maintain a well-stocked sales floor and organized stockroom to company standards.
Protect and secure company assets, including store cash.
Follow company policies, procedures, and safety guidelines, and ensure associates do the same.
Help the Store Manager supervise, train, and develop Store Associates.
Maintain a positive, safe, and respectful environment and professional, friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Perform other duties as assigned.