Assistant Manager II

Dollar Tree•Knoxville, TN

1d•Onsite

About The Position

The Assistant Manager II supports the Store Manager with store operations, customer service, and team development. The role includes assisting with daily store activities, helping customers, coordinating merchandise from deliveries through the stockroom to the sales floor, maintaining seasonal areas and promotional displays, and performing opening and closing procedures as needed. The Assistant Manager processes corporate directives and communications, assists with merchandise ordering and damaged merchandise, maintains records such as payroll, scheduling, and cash deposits and receipts, and supports loss prevention. The role also helps maintain an organized, well-stocked store; protects company assets; follows and reinforces company policies and safety guidelines; and helps supervise, train, and develop Store Associates. It is responsible for maintaining a positive, safe, respectful, clean, and presentable store environment, including cleaning and restocking bathrooms, sweeping and mopping floors, and taking out trash. Other duties may be assigned.

Requirements

Ability to read, interpret, and explain operational directives, such as merchandise schematics.
Ability to lift up to 55 lbs. from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Strong communication, interpersonal, and written skills.
Ability to work in a high-energy, team environment.
Exceptional customer service, organizational, and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent.
Store management experience in a retail, grocery, or drug store environment.

Responsibilities

Assist with store functions and day-to-day store activities.
Help customers in a positive, approachable manner and address their questions or concerns.
Organize and transfer merchandise from delivery trucks to the stockroom and sales floor as needed, and maintain seasonal areas.
Perform opening and closing procedures as needed.
Process corporate directives, including Pull and Hold/Destroy, Task Compliance, Key Survey information requests, and other communications related to store activities.
Maintain the promotional effectiveness of store-front fixtures and displays.
Assist with ordering merchandise, processing damaged merchandise, record keeping, loss prevention, payroll, scheduling, and cash register deposits and receipts.
Maintain the sales floor and stockroom to company standards, ensuring the sales floor is well stocked and the stockroom is organized.
Protect and secure company assets, including store cash.
Follow company policies, procedures, and safety guidelines, and ensure store associates do the same.
Help the Store Manager supervise, train, and develop Store Associates.
Maintain a positive, safe, and respectful environment and professional, friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Perform other duties as assigned.