Assistant Manager, Housekeeping

IHMS LLC.•New York, NY

14d•$80,000 - $85,000•Onsite

About The Position

At the Pierre Hotel, we curate unforgettable experiences. Nestled in the heart of the vibrant city that never sleeps, our historic hotel has been a beacon of luxury and hospitality for decades. With a commitment to excellence and a dedication to delivering unparalleled service, we've earned our place as a landmark in the hospitality industry. We are seeking an experienced and enthusiastic Housekeeping Assistant Manager to join our team and help to deliver the highest quality of service to our guests. The Housekeeping Assistant Manager will have the opportunity to solve problems, while remaining composed in challenging situations.

Requirements

At least 2 years previous Housekeeping management/supervisory experience in a luxury hotel environment
Strong computer skills, including Microsoft Office and knowledge of a property management system
Ability to engage with the guests
Great employee relations is necessary
Strong attention to detail
A positive attitude and ability to work well with a diverse staff
Strong leadership and customer service skills
Flexible schedule including overnights and weekends
Ability to multitask and thrive in a fast-paced environment, luxury environment
Strong communication and organizational skills.

Nice To Haves

College degree (preferred)
Prior Union experience a plus
Multilingual a plus

Responsibilities

Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel
Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted
Monitor daily assignments to ensure that proper quotas and standards are maintained
Establish safe working conditions and practices
Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies
Work directly with outside contracted companies when on hotel premises
Organize and participate in meetings with all staff on a regular basis
Ensure all employees are exposed to constant refinement, training and development on an ongoing basis
Assist with the update of all training material as needed
Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner
Oversee the start of housekeeping shifts in the morning and evening
Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy
Maintain good working relationships with all Department and Division Heads in the Hotel at all times
Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures
Participate in a consistent rooms inspection/Quality Control program which is monitored by the Director of Housekeeping
Supervise the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel
The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area
Review all work orders submitted and ensure all orders are handled in a timely and professional manner
Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed
Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, storage closets.)
Assume operational responsibilities in the absence of the Director of Housekeeping.
Perform other tasks or projects as assigned by hotel management.