Assistant Manager - Hospitality - Lansing, MI (Abbot Road)

Sheetz, Inc•Lansing, MI

10d•Onsite

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s commitment to total customer focus and ensures hospitality and customer-service standards are met across store operations. The role supports the Store Manager with recruitment, selection, training, and performance management, and leads day-to-day store operations in the Store Manager’s absence. Responsibilities include maintaining customer service, inventory, preparation, promotion, production, service, and sales standards; managing staff schedules and compliance; and overseeing merchandise, store cleanliness, transaction timeliness, and profit-management processes.

Requirements

High school diploma or GED required.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.
Equivalent combinations of education, licenses, certifications, and/or experience may be considered.

Nice To Haves

Two-year degree in a business-related field preferred.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.

Responsibilities

Support the Store Manager with recruitment, selection, training, and performance management of store employees.
Participate in decisions about employee schedules.
Handle customer questions, complaints, and concerns.
Monitor employee compliance with Sheetz policies, procedures, and programs.
Follow up on responses from customer service shops, QA audits, secret shops, and SMG surveys.
Oversee timely customer transactions, cleanliness standards, and consistent hospitality standards.
Check that end-of-day tasks are completed.
Maintain merchandise through proper placement, pricing, and replenishment.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.
Ensure hospitality and total customer focus standards are met across inventory, preparation, promotion, production, service, and sales.