Assistant Manager - Hospitality - Lansing, MI (Abbot Road)

Sheetz•Lansing, MI

About The Position

The Assistant Manager of Hospitality helps oversee Sheetz’s commitment to customer focus and ensures hospitality and customer-service standards are met. The role manages customer experiences across inventory, preparation, promotion, production, service, and sales, and leads day-to-day store operations when the Store Manager is absent. The position supports recruitment, selection, training, and performance management, and helps maintain store operations, merchandise availability, customer satisfaction, and profitability.

Requirements

High school diploma or GED required.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field preferred.
One year of experience supervising others in a fast food, restaurant, retail, or convenience operation preferred.

Responsibilities

Back up the Store Manager and provide support with recruitment, selection, training, and performance management.
Have input into staffing decisions and schedules.
Handle customer questions, complaints, and concerns.
Monitor employees’ compliance with Sheetz policies, procedures, and programs.
Follow up on customer service shop responses, quality assurance audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
Check that end-of-day tasks are completed.
Maintain merchandise availability through proper placement, pricing, and replenishment.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Manage customer experiences and ensure hospitality and Total Customer Focus standards are met across inventory, preparation, promotion, production, service, and sales.
Lead day-to-day store operations in the Store Manager’s absence.