Assistant Manager - Front Services and Valet - The Cosmopolitan

MGM Resorts International

3d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Join The Cosmopolitan of Las Vegas as an Assistant Manager of Front Services & Valet, where you’ll play an important role in leading daily operations and delivering exceptional guest service. You’ll support the team, oversee department operations, and help ensure every guest receives the elevated experience The Cosmopolitan is known for. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience, preferably in Front Services in a major hotel
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

Nice To Haves

• Previous supervisory or leadership experience in a luxury resort environment preferred
• Experience leading union team members and working within a collective bargaining environment preferred

Responsibilities

• Oversee Bell, Door, and Valet Parking operations and ensure the high level of service expected by Hotel Management is maintained
• Establish and maintain departmental rules, procedures, inventory levels and positive service standards for all Bell, Door, and Valet Parking staff
• Manage personnel functions, including interviewing, hiring, termination, payroll, and recruitment
• Direct and motivate staff while maintaining effective staffing levels, scheduling, and employee productivity
• Implement and maintain training for new personnel and developmental training for all staff
• Assist Risk Management with investigating accidents and handling guest problems that do not require Risk Management or senior management involvement

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED