Assistant Manager, Food & Beverage- New Mexican QSR Venue
About The Position
Under the direction of the Manager, Food and Beverage, the Assistant Manager directs and controls efficient food service outlet operations and oversees training for non-exempt union and exempt employees. The role oversees culinary staff, bussers, and cashiers to ensure timely menu execution and delivery that meets quality standards and guest expectations. It also directs supervisors’ activities to ensure customer service standards are met or exceeded in a safe, orderly work environment. The position shares responsibility for profit and loss, including forecasting, budgeting, and managing labor and operating costs to meet fiscal requirements while delivering quality service. The venues are high-volume food service amenities within a casino that operates 24 hours a day, seven days a week.
Requirements
- Bachelor’s degree in Hospitality Management, Food Service, Business, or a related field; relevant experience may be considered in lieu of the stated minimum education requirement.
- At least three years of restaurant or related hospitality experience.
- Proficiency with Microsoft Office; Outlook, Excel, and Word are preferred.
- Strong leadership and people-management skills, including the ability to collaborate with and motivate others.
- Ability to delegate, multitask, lead, and prioritize effectively in a dynamic, fast-paced environment, with organizational and time-management skills.
- Ability to maintain confidentiality and comply with applicable legal and regulatory requirements.
- Ability to read, write, and communicate in English.
- Ability to perform basic mathematical operations: addition, subtraction, multiplication, and division.
- Ability to provide friendly and efficient service, address guest and team-member needs, and resolve issues.
- Ability to communicate clearly and effectively with guests and team members and remain calm and efficient under pressure.
- Must obtain and maintain ServSafe certification.
- Must obtain and maintain Responsible Beverage Service (RBS) certification.
Nice To Haves
- Bar experience.
- At least two years of supervisory experience.
- A gaming license may be required at the discretion of the San Manuel Tribal Gaming Commission.
Responsibilities
- Manage daily food and beverage venue operations in accordance with established policies, procedures, and fiscal and operational guidelines.
- Develop initiatives to increase sales, profitability, and guest counts; maintain cost controls; analyze monthly operating statements and variances; manage expenses; and maintain labor efficiency.
- Prepare variance reports, weekly management reports, comp reports, annual budgets, and other reports as needed; meet or exceed budgeted sales and profitability goals.
- Monitor team-member performance and policy compliance, oversee follow-up on cashier errors, and work with the business office and internal audit to ensure compliance.
- Conduct monthly safety meetings and follow up on recommendations; communicate and enforce safety procedures, eliminate hazards, and ensure compliance with health, food-safety, and sanitation standards and current team-member certifications.
- Ensure menu items are prepared consistently to recipe specifications; use food production and inventory tools and maintain knowledge of recipes, products, and production procedures.
- Requisition food and beverage products within established guidelines and oversee their storage and handling to maintain quality and freshness while balancing labor costs and production quality.
- Monitor food and beverage quality and appearance from receipt through service and communicate deviations to the outlet food preparation supervisor.
- Respond promptly and constructively to guest feedback and concerns, empower subordinate supervisors to do the same, and help maintain a safe and secure environment for guests and associates.
- Carry out supervisory responsibilities, including interviewing, hiring, training, work assignment and direction, performance evaluation, employee recognition and discipline, complaint handling, and problem resolution; make hiring decisions and develop individual development and succession plans for key roles.
- Perform other duties as assigned to support efficient department operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
