Assistant Manager, Employee Housing

Vail Resorts • Vail, CO

1d • $58,000 - $60,000 • Onsite

About The Position

The Assistant Manager, Employee Housing supports the daily operations of workforce housing in partnership with their direct Manager, ensuring an exceptional resident experience while advancing broader resort and business objectives. This role plays a key part in executing housing strategies that meet current and future organizational needs, maintaining alignment with company goals, standards, and regulatory requirements. The Assistant Manager is responsible for fostering a safe, inclusive, and engaging living environment that supports employee well-being and operational success. This includes overseeing and guiding Housing Coordinators, ensuring effective service delivery, awareness and education of our safety culture, strong resident support, and consistent execution of housing programs and processes. In this role, the Assistant Manager collaborates with a diverse group of internal and external stakeholders, including business leaders, employees, vendors, and community partners. They serve as a critical link between strategy and execution, ensuring housing operations enhance both employee satisfaction and overall workforce readiness. Additionally, this role balances operational oversight with people leadership—coaching and developing team members, supporting customer service excellence, and maintaining efficient housing operations. Priorities and projects will evolve throughout the year in response to seasonal demands and business needs, requiring adaptability and a proactive approach.

Requirements

• University/College Degree Preferred
• 2+ years of experience in property management, housing operations, or a related field with a focus on occupancy or inventory management
• Proven experience in team leadership and supervision
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office; experience with housing or property management systems (e.g., StarRez) preferred
• Ability to work flexible hours, including nights and weekends as needed
• Strong data management and analytical skills, with the ability to interpret trends and inform decision-making
• 2+ years’ Supervisory experience
• Experience supervising teams
• Experience working with remote teams
• Experience supervising, coaching, or training team members to drive performance and accountability
• Valid Driver's license Preferred
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite.
• Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• English strong written and verbal required
• Spanish preferable (US) / French preferable (Canada)
• Travel to different resort locations as necessary
• Reliable transportation to fulfill the duties of this position.

Nice To Haves

• Interpersonal skills
• Mediation
• Conflict resolution
• Problem solving
• Leadership skills
• Strong Communication skills
• Experience managing enterprise-wide or multi-site occupancy strategies
• Experience developing or improving allocation, over-allocation, or utilization processes
• Experience implementing or scaling operational programs across multiple teams or locations
• Experience delivering system training or supporting system enhancements and process standardization

Responsibilities

• Support hiring, onboarding, training, and professional development of housing team members.
• Lead, coach, and develop Housing Coordinators to ensure high performance, accountability, and consistent service delivery.
• Ensure standardized processes and best practices are implemented and maintained across operations.
• Execute and support Employee Housing strategy aligned with short- and long-term business needs.
• Provide ongoing performance feedback; manage disciplinary processes up to and including termination when necessary.
• Champion a strong customer service culture and employee value proposition across all interactions.
• Foster a safe, inclusive, and engaging housing environment that enhances the employee experience.
• Maintain a visible presence in the housing community and proactively address resident needs.
• Oversee resident communications, including complaints, service requests, and policy updates.
• Support employee wellness initiatives and connect residents with appropriate resources.
• Ensure compliance with company policies and all applicable federal, state, and local regulations.
• Oversee license administration, ensuring accuracy, completeness, and compliance.
• Maintain accurate records and reporting across daily, weekly, and monthly operations.
• Manage housing systems and support training, adoption, and issue resolution (e.g., StarRez).
• Coordinate resident processes including move-in/move-out, documentation, and legal agreements.
• Develop and maintain relationships with internal partners (Housing teams, resort leaders) and external stakeholders (vendors, community partners).
• Support timely collection and accurate posting of license fees.
• Oversee account reconciliation, deposits, and timely processing of refunds.
• Manage vendor relationships, invoice approvals, and submission of payments.
• Conduct regular inspections of housing properties to ensure safety, cleanliness, and readiness.
• Partner with Maintenance, Facilities, Housekeeping teams and/or third party vendors to coordinate work orders and unit turns.
• Support timely completion of maintenance activities and unit readiness standards.
• Monitor property conditions and proactively address operational or facility-related needs.
• Report all incidents, liabilities, and workers’ compensation claims in a timely manner.
• Ensure completion of required safety inspections and documentation.
• Maintain strict adherence to all legal and regulatory requirements.
• Manage relationships with community partners, master lease providers, and local resources (e.g., mental health, law enforcement).
• Serve as a key liaison between housing operations and broader business stakeholders.
• Support cross-functional initiatives and adjust priorities based on seasonal and operational needs.
• Ensure housing office operations run efficiently, including staffing, scheduling, and supply management.
• Complete special projects and additional responsibilities as assigned.
• Remain flexible and responsive to evolving business priorities and seasonal demands.
• Provide support for after-hours operations, including nights, weekends, and emergencies when necessary.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree