Assistant Manager-Corporate Restaurant

International Dairy Queen, Inc.•Richfield, MN

17h•$24 - $26•Hybrid

About The Position

We have an exciting opportunity for an Assistant Manager to join our corporate restaurant in Richfield, MN. The Assistant Manager creates positive memories for all who touch DQ. Assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include product production, inventory, personnel, sales, and marketing. Work with the more senior store management team to set high standards and create a great environment for the team to work. Support the GM in providing a high level of leadership and team building in order to cultivate an environment which is recognized by the franchisee community, corporate staff and vendors as the pinnacle for our system in training, corporate support and brand loyalty.

Requirements

Minimum 1-3 years of high-volume restaurant experience, preferably including 1+ years restaurant leadership experience.
Previous quick service restaurant experience strongly preferred.
High School diploma or equivalent required.
Proven track record of effectively managing COGS and labor.
Strong knowledge and application of safe food handling practices.
Must be ServSafe® certifiable.
Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee multiple areas simultaneously in a fast-paced environment.
Technical - proficiency with computers and preferably with Point-of-Sale systems.
Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
Integrity-does the right thing even when no one is looking, honest, earns trust of others.
Must be ServSafe® certified.
You must be authorized to work in the United States without the need for employer sponsorship.

Nice To Haves

Previous quick service restaurant experience strongly preferred.

Responsibilities

Support the GM by in managing aspects of operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
Under the guidance of the GM, assist with the training of shift leads and crew on PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
Assist with ensuring that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
Ensure that Fan service meets or exceeds company standards.
Assist crew and shift leads as appropriate with handling customer concerns.
Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
Understand the importance of speed of service and resolve bottlenecks in workflow.
Build relationships with return or preferred patrons.
Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
Role model and enforce policies and procedures.
Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing.
Perform other duties and responsibilities as requested by the GM.