Assistant Manager, Consumer Loans Processing

Navy Federal Credit Union•Vienna, VA

2d•$112,700 - $164,700•Onsite

About The Position

Assists in planning, managing, and directing the Consumer Lending Processing branch, including Credit Research and Support, Loan Disbursement, and Endorsement Verification/Loan Cancellation, to ensure accurate and efficient consumer loan processing. Serves as a subject matter expert on branch functions, systems, policies, and procedures; supports senior management in developing and executing strategic plans; and acts as Manager in the incumbent’s absence. Work is performed under limited supervision. The role provides operational leadership across consumer loan processing, including oversight of funding and legal disclosures, promotional incentives, quality controls, regulatory compliance, audits, reporting, staffing, and service performance. It leads strategic projects and change initiatives, collaborates on lending-system enhancements, and supports staff training and development. The position also carries supervisory and managerial responsibilities, including staffing, performance management, employee development, budgeting input, and alignment of branch objectives with organizational strategy.

Requirements

Significant progressively responsible experience leading and managing a multifunctional, multilocation lending-processing operation, including operational and regulatory risks and controls; preferably in a large financial-services organization.
Advanced knowledge of applicable federal and state laws, rules, and regulations.
Advanced knowledge of banking and financial industry trends, products, and services.
Advanced knowledge of data querying, reporting, forecasting, analysis, and operations research, including statistical methods and modeling.
Significant experience working with staff at all levels, management, stakeholders, and vendors.
Significant experience delivering presentations to virtual and in-person teams.
Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence.
Advanced skill interacting diplomatically and tactfully with staff, management, vendors, and members.
Advanced skill identifying and analyzing business requirements and recommending solutions.
Advanced skill exercising initiative and sound judgment in decision-making.
Advanced skill producing desired results and achieving goals and objectives.
Advanced analytical thinking skills, including summarizing information and identifying key elements, patterns, results, or relationships.
Advanced leadership skills, including poise, positive influence, and the ability to drive change.
Advanced analytical, quantitative, reconciliation, and deductive-reasoning skills.
Advanced skill developing and implementing programs in a leadership role.
Advanced skill influencing, negotiating, and persuading to reach agreeable exchanges and positive outcomes.
Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely.
Advanced skill effectively managing a remote, distributed workforce across multiple locations and time zones.
Advanced verbal, interpersonal, and written communication skills.
Advanced database, word-processing, spreadsheet, and presentation software skills.
Bachelor’s degree in Business Administration, Finance, or a related field, or an equivalent combination of education, training, and experience.

Nice To Haves

Advanced knowledge of Navy Federal’s automated systems used in the department.
Advanced knowledge of Navy Federal’s functions, philosophy, operations, and organizational objectives.
Master’s degree in Business Administration, Finance, or a related field.

Responsibilities

Develop branch strategy, establish priorities and goals, and implement standards aligned with department and organizational objectives.
Manage and direct operations to meet targets, service-level agreements, and corporate objectives.
Ensure consumer loan originations are funded and legal disclosures are presented accurately and promptly.
Monitor timely and accurate delivery of consumer promotional incentives.
Collaborate with Compliance to ensure funding disbursements and legal disclosures follow applicable laws, rules, and regulations.
Serve as liaison to internal and external auditors and review and implement approved procedural changes.
Monitor quality-control audits for compliance with applicable federal and state requirements and Navy Federal policies and procedures.
Monitor the work environment and allocate resources to maintain adequate staffing and meet production and member-service standards.
Assist with benchmarking and trend analysis to improve service, member experience, loss reduction, financial risk management, and operational efficiency.
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.
Oversee completion, evaluation, and submission of reports to senior management.
Maintain knowledge of applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures.
Monitor changes to applicable laws and regulations, develop implementation and communication plans, and coordinate changes with affected branches and divisions.
Provide expertise on current and emerging trends, technologies, and practices.
Collaborate with ISD and Lending Systems on software enhancements to application, processing, and disbursement systems.
Assist with development and implementation of branch policies, procedures, goals, and priorities as business demands and conditions change.
Lead large strategic projects and programs and manage them from inception through implementation.
Assist with organizational assessments and the development of change strategies, roadmaps, and plans.
Assist with staff training and development programs and evaluate their effectiveness.
Ensure adequate and skilled staffing and select employees.
Establish performance goals and priorities; prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input or prepare budget requirements for the Annual Financial Plan.
Align section and branch goals with division and department strategy and ensure operational efficiency.
Perform other duties as assigned.