Assistant Manager, Client Service Operations

Christian Dior Perfumes • Jersey City, NJ

26d

About The Position

Parfums Christian Dior is seeking an organized, analytical, and detail-oriented Assistant Manager to support the Client Service organization through operational reporting, business analytics, project coordination, cross-functional communication, and office administration. The position supports the Client Service Director by tracking, communicating, and executing operational priorities while helping maintain a productive and organized workplace. It contributes to team success through business insights, process coordination, project execution, and administrative support that drive efficiency across the Client Service Center.

The role prepares and maintains business reporting, supports KPI scorecards and dashboards, analyzes performance trends, and assists with forecasting, workforce planning, and capacity tracking. It coordinates cross-functional initiatives, maintains project plans and operational documentation, supports implementation readiness for tools and processes, and works with stakeholders on continuous improvement. It also serves as an operational contact across internal business functions, supports reviews and compliance activities, and coordinates meetings and presentations.

Office and employee-experience duties include managing supplies and workplace organization, coordinating facilities and vendors, supporting expenses and budget tracking, and assisting with events, onboarding logistics, and engagement initiatives. The role also provides ad hoc analysis, project support, and operational recommendations to leadership. Duties may change or be newly assigned. The published salary range is $70,000–$90,000, with the company reserving the right to pay outside that range.

Requirements

• 2–4 years of experience in operations, business management, project management, analytics, or a related field.
• Strong analytical skills and ability to interpret data and provide meaningful business insights.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Ability to manage multiple projects and priorities simultaneously.
• Strong organizational, communication, and stakeholder coordination skills.
• Experience supporting executive-level presentations and business reviews.
• Ability to work effectively across functions and build strong working relationships.
• Strong attention to detail and commitment to operational excellence.
• Ability to operate independently while supporting broader team and business objectives.

Nice To Haves

• Experience in luxury retail, client service, e-commerce, or consumer goods environments.

Responsibilities

• Prepare and maintain daily, weekly, monthly, quarterly, and annual business reporting.
• Support development of KPI scorecards, dashboards, and presentation materials.
• Analyze operational performance trends and help provide actionable insights and recommendations.
• Support forecasting, workforce planning analysis, and capacity tracking.
• Ensure business reporting is accurate and consistent across channels and functions.
• Coordinate and track cross-functional initiatives, deliverables, and action items.
• Maintain project plans, status updates, risk logs, and operational workstreams.
• Support operational readiness for implementation of new tools, processes, and business initiatives.
• Partner with stakeholders to identify and support continuous improvement opportunities and operational efficiencies.
• Track progress against business priorities and flag potential risks or delays to leadership.
• Serve as an operational point of contact between Client Service and internal business partners, including Retail, Finance, HR, Web Operations, Beauty Tech, CRM, Distribution Center, and Central teams.
• Facilitate follow-up and tracking for operational action plans.
• Maintain operational documentation, process maps, standard operating procedures, and administrative materials.
• Support audit requests, compliance activities, and operational reviews.
• Coordinate meetings, business reviews, and leadership presentation logistics.
• Manage office supply ordering, pantry inventory, and workplace organization.
• Coordinate facilities requests, vendor relationships, and office maintenance needs.
• Support expense management, invoice processing, purchase requests, and budget tracking.
• Assist with planning and coordinating events, activities, onboarding logistics, and employee engagement initiatives.
• Provide administrative support that contributes to an efficient and positive workplace.
• Identify opportunities to improve operational processes, reporting efficiency, and business workflows.
• Support change management related to new programs, technologies, and organizational initiatives.
• Provide ad hoc analysis, project support, and operational recommendations to leadership as needed.
• Support execution of team and business initiatives across the Client Service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed