Assistant Client Service Manager

United Business Bank Career Opportunities • Mountainair, NM

5d • Onsite

About The Position

The Assistant Client Service Manager (ACSM) manages the day-to-day operations of the branch and backs up the Client Service Manager when they are absent. The role oversees the efficient, effective, and accurate performance of branch operations, including teller functions, new account functions, and background operations tasks.

The ACSM actively cross-sells bank products and services and supports staff in their cross-selling efforts. Daily work includes reviewing management reports and daily callbacks, resolving issues related to item and data processing, and assisting the Client Service Manager, Regional Branch Administrator, and Director of Branch Administration with duties and projects as requested. The ACSM ensures clients are served promptly, courteously, efficiently, and professionally.

This is an onsite position with no remote opportunities. United Business Bank is a publicly traded regional bank with over $2.5 billion in assets and 34 offices in five states, focused on small- to medium-sized business clients and community banking.

Requirements

• High school graduate or equivalent.
• Knowledge of teller, new account, and operations procedures.
• Thorough understanding of banking regulations and standard banking practices.
• Previous management experience.
• A minimum of 3 years of bank experience in an Operations Department.
• Good communication skills.
• Professional appearance, dress, and attitude.
• Good math skills.
• Ability to use Microsoft Office software.
• Ability to operate related computer hardware and other business equipment.

Responsibilities

• Manage the day-to-day operations of the branch.
• Back up the Client Service Manager during their absence.
• Manage the efficient, effective, and accurate performance of branch operations, including teller functions, new account functions, and background operations tasks and duties.
• Actively cross-sell bank products and services and support staff in their cross-selling efforts.
• Review management reports and perform daily callbacks.
• Resolve problems associated with item and data processing.
• Assist the Client Service Manager, Regional Branch Administrator, and Director of Branch Administration with duties and projects as requested.
• Ensure clients are served promptly, courteously, efficiently, and professionally.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Long- and short-term disability insurance
• Flexible spending account
• Generous vacation and sick policy
• Friendly and collaborative work environment
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED