Assistant Manager, Branch Office - NB Point Loma

Navy Federal Credit Union•San Diego, TX

1d•$41 - $60•Onsite

About The Position

The Assistant Manager, Branch Office assists the Branch Manager in overseeing the efficient operation of a medium or large branch office. The role helps ensure operational functions are completed properly by branch staff and supports delivery of Navy Federal Credit Union products and services to members. The position may require working at or permanently transferring to neighboring branches within a reasonable commuting distance, based on business needs. Hours are Monday through Saturday and vary according to business needs.

Requirements

Three years' experience in grade level 76 or higher, or applicable external experience.
Meet scorecard criteria requirements defined by Branch Operations Governance, or have applicable external experience.
Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings, and checking accounts.
Advanced knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings and checking accounts.
Advanced knowledge of functions related to cash and ATM operations.
Ability to manage multiple priorities independently and/or in a team environment.
Experience in member or customer service operations.
Experience responding to requests involving complex financial information or data.
Experience supervising and leading employees.
Working knowledge of retail banking industry best practices.
Effective organizational, planning, and time-management skills.
Advanced skill in exercising initiative and sound judgment to make decisions.
Advanced skill in interacting diplomatically and tactfully with staff, management, vendors, and members.
Advanced verbal and written communication skills.
Effective word-processing and spreadsheet software skills.

Nice To Haves

Exposure to developing and maintaining community and command relations.
Familiarity with financial institution and lending practices, principles, and regulations.
Bachelor's degree in Accounting, Business Administration, or an equivalent combination of training, education, and experience.

Responsibilities

Supervise and lead branch staff in providing members with Navy Federal products and services, including lending products and deposit accounts.
Assist the Branch Manager with cash operations and branch self-auditing to secure credit union assets and stay within operational limits.
Manage staff completion of vault opening, closing, and balancing procedures.
Help lead outside marketing and promotional activities, including financial presentations, local events, and realtor or trade shows.
Participate in or oversee recruiting, onboarding, and initial training of team members.
Collaborate with the Manager on budgets, purchasing, expense tracking, and records retention.
Work with team members to identify development goals in technical, interpersonal, and leadership skills.
Help lead the team in achieving product, service, and business goals, including cross-servicing Navy Federal products and services.
Analyze reports and conduct trend analysis to optimize business performance.
Lead and train the team to deliver quality member service.
Ensure compliance with security, safety, and emergency preparedness procedures.
Ensure compliance with HR policies and procedures, including timekeeping, recruiting, compensation, separations, and leave usage.
Ensure the team follows and regularly reviews required policies, practices, and procedures.
Supervise daily activities; ensure adequate and skilled staffing; and select employees.
Establish performance goals and priorities, and prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input on or prepare budget requirements for the Annual Financial Plan.
Align branch goals and objectives with division and department strategy, and ensure operational efficiency.
Act as Manager when the incumbent is absent.
Perform other duties as assigned.
Remain cognizant of and adhere to Navy Federal policies, procedures, and regulations pertaining to the Bank Secrecy Act.