DoW SkillBridge Fellowship - Assistant Manager, Branch Office – Philadelphia

Navy Federal•Philadelphia, PA

1d•Onsite

About The Position

This position is for transitioning Service Members only as part of the DoW SkillBridge program. It offers eligible Service Members the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participants will engage in a collaborative, team-driven network, interacting with multiple departments. The role involves utilizing and further developing technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. The Assistant Manager will provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

Requirements

Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
Working knowledge of functions relating to cash and ATM operations
Ability to manage multiple priorities independently and/or in a team environment
Exposure to member/customer service operations
Exposure to mentoring and leading employees
Effective organizational, planning and time management skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills

Nice To Haves

Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
Familiarity with financial institution and lending practices, principles and regulations
Familiarity with retail banking industry best practices

Responsibilities

Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
Manage staff to ensure vault opening, closing and balancing procedures are completed
Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
Participate in recruiting efforts, on-boarding and initial training of team members
Participate in budget, purchasing, tracking and records retention for business expenses
Guide team development for continual growth in technical, soft and leadership skills
Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services
Assist with leading and training team members to deliver high quality service to our members
Analyze reports and conduct trend analysis to optimize business performance
Ensure compliance with all security, safety and emergency preparedness procedures
Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
Perform supervisory/managerial responsibilities: Supervise daily activities, Ensure adequate/skilled staffing; select employees, Establish performance goals and priorities, Prepare, conduct and review performance appraisals, Develop, mentor, and counsel staff, Provide input and/or prepare budget requirements for Annual Financial Plan (AFP), Ensure section/branch goals and objectives align with division/department strategy, Ensure efficiency of operations
Act as Manager in the incumbent's absence
Perform other duties as assigned