Assistant Manager: Activities/Recreation - Hourly
About The Position
The Assistant Manager of Tubing Operations is a hands-on operational leader responsible for the daily management and overall success of the tubing facility at Wilmot Mountain. The role oversees staffing, facility readiness, guest service, risk management, equipment maintenance, and employee development, while fostering a culture that prioritizes employee and guest safety and delivers an exceptional guest experience. The Assistant Manager works closely with Lift Maintenance, Snowmaking, Grooming, Product Sales & Service, Retail, Food & Beverage, and other resort departments to support safe, efficient, and seamless operations throughout the tubing season. The position also supports seasonal facility preparation, tubing-lane development and maintenance, administrative and financial management, and resort-wide guest-service initiatives. The successful candidate models accountability, teamwork, operational excellence, and employee engagement.
Requirements
- At least 18 years of age.
- Minimum one year of guest service experience.
- Minimum one year of leadership experience in a dynamic operational environment.
- Demonstrated commitment to safety and operational excellence.
- Strong leadership, communication, problem-solving, operational, and organizational skills.
- Ability to lead teams effectively in a fast-paced outdoor environment and collaborate across departments.
- Excellent guest-service and interpersonal skills.
- Ability to read, write, speak, and understand English fluently.
- Ability to work the full length of the winter season.
- Valid driver's license and satisfactory motor vehicle record.
- Ability to stand and walk for extended periods, work outdoors for up to 10 hours in various weather conditions, and lift and carry up to 100 pounds.
Responsibilities
- Champion employee and guest safety; enforce company safety standards, SOPs, emergency action plans, operational logs, and risk-management practices.
- Identify and mitigate hazards, conduct safety inspections, ensure corrective actions are completed, and lead emergency response efforts while ensuring employees are trained to respond to incidents.
- Lead daily tubing-facility operations, including opening, operating, and closing procedures, to support efficient operations and excellent guest experiences.
- Prepare the tubing hill and supporting facilities for seasonal opening, including infrastructure setup, operational readiness, safety inspections, and facility preparation.
- Maintain facilities, equipment, signage, and operating areas to company standards, and ensure required daily, weekly, monthly, and annual inspections and documentation are completed.
- Work with Lift Maintenance, Grooming, and Snowmaking teams to build, shape, improve, and maintain tubing lanes; monitor lane conditions and identify operational improvements.
- Lead, develop, and coach a team of 40+ seasonal employees; assist with recruiting, onboarding, training, and employee development; conduct performance evaluations and provide ongoing feedback.
- Promote employee engagement and a positive, inclusive, team-oriented work environment; partner with Human Resources and senior leadership on employee relations, performance management, and disciplinary matters as needed.
- Manage labor, payroll, scheduling, departmental budgets, staffing levels, inventory, supplies, equipment, and operational resources while maintaining financial accountability.
- Maintain accurate operational records, inspection documentation, reports, and other required documentation.
- Build working relationships with resort leaders and collaborate across departments to improve operations, address guest needs and challenges, and support continuous improvement and resort-wide initiatives.
- Maintain a visible leadership presence in the tubing area, provide exceptional guest service, address concerns professionally, and resolve issues through service recovery practices.
- Follow company policies, procedures, and operational best practices; safely operate company vehicles and equipment as required; perform additional duties as assigned.
Benefits
- Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) Retirement Plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
