Seasonal Holiday Retail Assistant Manager- Fashion Outlets of Chicago

Cherry Hill Programs • Rosemont, IL

11d • Onsite

About The Position

The Assistant Local Manager works alongside the Local Manager to help lead the seasonal team responsible for creating holiday memories for children and families. The role supports daily photo operations, motivates and develops team members, drives sales and service excellence, and helps ensure families receive a memorable Santa visit, photo experience, and guest service from start to finish.

The position includes supporting opening-day preparations and daily operations, assisting with staffing and administrative tasks, capturing photos, helping guests select souvenirs, resolving service concerns, and troubleshooting technical issues. Photography experience is not required. The role is seasonal and requires flexible availability, including evenings, weekends, holidays, and peak retail periods, with a minimum availability of 20 hours per week or as needed.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time-management, and problem-solving skills.
• Must be comfortable in a cash-handling and sales-transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose memorable souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures established by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints.
• 10 free holiday cards from Shutterfly.
• A personalized digital message from Santa, powered by Portable North Pole.
• Three free months of access to Pixie Post, a digital greeting card platform.
• Leadership experience and skills development in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and guest experience.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed