Retail Assistant Store Manager- Fashion Outlets of Chicago

POP MART

10h•$20 - $25•Onsite

About The Position

POP MART is seeking a Retail Assistant Store Manager for its Fashion Outlets of Chicago location. The Assistant Store Manager partners with the Store Manager to deliver an exceptional customer experience, drive sales performance, develop the team, and maintain operational excellence in a store centered on POP MART’s artists, characters, collectibles, and brand experience. This role reports directly to the Store Manager and serves as Manager on Duty when the Store Manager is unavailable. The role supports team recruitment, coaching, development, onboarding, and retention; leads customer engagement on the sales floor; and helps achieve store goals and performance metrics. It also oversees daily operations, including opening and closing, cash management, safety, compliance, scheduling support, inventory, shipment processing, replenishment, and stockroom organization. Visual merchandising duties include executing planograms and displays, installing promotional signage, and adjusting presentation to reflect inventory and sales priorities. The Assistant Store Manager also supports events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings while building engagement with the local collector community.

Requirements

At least 2 years of retail leadership experience in a supervisory or management role.
Proven ability to lead, coach, and develop high-performing retail teams.
Strong understanding of retail operations, customer experience, and business performance metrics.
Passion for delivering exceptional customer experiences.
Strong leadership, communication, and interpersonal skills.
Ability to analyze business metrics and implement action plans that drive results.
Excellent organizational skills and ability to prioritize competing responsibilities.
Ability to work independently and make sound business decisions.
Ability to adapt quickly in a fast-paced retail environment.
High school diploma or equivalent required.
Must be at least 18 years of age.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Ability to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Nice To Haves

Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture.

Responsibilities

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
Foster an inclusive, collaborative, customer-first culture reflecting POP MART’s values.
Serve as Manager on Duty and make operational and customer service decisions when needed.
Support onboarding, training, and performance development for new team members.
Lead from the sales floor, model customer engagement, and deliver an exceptional customer experience.
Resolve customer concerns professionally and build customer loyalty.
Partner with the Store Manager to achieve sales goals and KPIs, including sales, conversion, UPT, ATV, payroll productivity, and inventory accuracy.
Analyze business results, identify opportunities, and execute action plans to improve performance and customer engagement.
Promote new product launches, limited-edition releases, and seasonal campaigns.
Oversee daily operations, including opening and closing procedures, cash management, safety, and operational compliance.
Ensure company policies, procedures, and loss prevention standards are followed.
Maintain an organized, clean, and safe store environment.
Support scheduling, daily task planning, and operational execution.
Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
Execute visual merchandising standards and marketing initiatives, including planograms, fixtures, promotional signage, and seasonal displays.
Adjust merchandising based on inventory, sales trends, and business priorities.
Support cycle counts, audits, replenishment, and back-of-house organization.
Stay current on POP MART products, artists, characters, and company initiatives as a brand ambassador.
Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
Build excitement within the local collector community and promote POP MART’s brand experience.