Seasonal Holiday Retail Assistant Manager- White Marsh Mall

Cherry Hill Programs Seasonal Jobs • Baltimore, MD

1d • Onsite

About The Position

Cherry Hill Programs is hiring a Seasonal Holiday Retail Assistant Manager to work alongside the Local Manager at White Marsh Mall. The Assistant Local Manager helps lead the seasonal team and supports daily photo operations, team development, sales, and guest service. The goal is to help families enjoy a memorable Santa visit and photo experience.

The role includes assisting with opening preparations and operations, capturing photos, helping guests select souvenirs, addressing customer concerns, and supporting inventory, scheduling, training, recruiting, and administrative tasks. Photography experience is not required. The position requires at least 20 hours per week or as needed, attendance at required pre-season training, and a flexible schedule that includes evenings, weekends, holidays, and peak retail periods.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash-handling and sales-transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment weighing 10–25 pounds and stand for prolonged periods.

Nice To Haves

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup and testing, scheduling, training, and opening and closing procedures.
• Capture photos and help guests choose souvenirs.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate them to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Benefits

• Flexible scheduling.
• Same-day pay options for early access to paychecks.
• Employee Referral Program.
• Opportunities to return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• One free Santa visit for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, and three free months of access to Pixie Post.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed