Assistant IT Manager

Great Hearts Academies • Fort Worth, TX

6d • Onsite

About The Position

The Assistant IT Manager supports the IT Manager in the daily operation and delivery of technology services across Great Hearts Texas campuses. The position provides leadership, guidance, and day-to-day oversight of regional IT Technicians, and serves as a senior technical resource and operational leader. It helps manage support services, technology deployments, inventory, cybersecurity initiatives, and campus technology projects while ensuring reliable, secure, instruction-ready services for students, faculty, and staff.

Working closely with the IT Manager, the Assistant IT Manager implements district technology standards, supports educational initiatives, and maintains strong customer service across campuses. The role is the primary backup to the IT Manager and may assume leadership responsibilities in the manager’s absence. It works collaboratively with district administrators, campus staff, teachers, and vendors to support instructional and administrative goals.

The position is based in the North Texas/DFW area and requires travel between campuses as needed. Occasional evening or weekend work is required during major initiatives, testing periods, or emergencies. Work demands peak during onboarding, testing, and device deployments. The role requires the ability to lift and carry technology equipment weighing up to 50 pounds.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a related field; equivalent experience may be considered.
• 1–3+ years of supervisory or team lead experience.
• Experience in a K–12 school district, charter school network, or educational institution.
• Experience supporting enterprise technology environments, including Windows, ChromeOS, Microsoft 365, and Google Workspace.
• Strong leadership, organizational, and interpersonal skills.
• Knowledge of K–12 technology environments and instructional technology practices.
• Experience with Google Admin Console and Microsoft 365 administration.
• Understanding of networking concepts, including switching, routing, wireless networking, DNS, DHCP, and VLANs.
• Knowledge of endpoint management platforms such as Microsoft Intune, Jamf School, Jamf Pro, or Google Admin.
• Familiarity with ticketing and IT service management systems such as ManageEngine ServiceDesk Plus.
• Understanding of cybersecurity principles and regulatory requirements affecting schools.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with students, parents, faculty, staff, administrators, and vendors.
• Valid Texas driver’s license and ability to travel between campuses as required.
• Ability to lift and carry technology equipment up to 50 pounds.
• US work authorization is required.
• Employment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements.

Nice To Haves

• Experience managing or supporting technology operations across multiple locations.
• Industry certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate, Cisco CCNA, or ITIL Foundation Certification.

Responsibilities

• Assist the IT Manager and Director of Technology with daily management of district technology operations.
• Manage and mentor IT Technicians supporting campuses in Dallas; assign workloads, set priorities, and coordinate regional coverage for projects, break/fix support, and campus initiatives.
• Participate in strategic technology planning aligned with district initiatives and instructional goals.
• Oversee daily technology support operations across multiple North Texas campuses.
• Ensure technology systems, devices, and services remain operational and available to students and staff.
• Troubleshoot and resolve complex technical issues escalated by IT Technicians.
• Monitor and improve help desk processes, service response times, and customer satisfaction.
• Coordinate support for special events, state testing, after-hours maintenance, and campus initiatives.
• Coordinate device deployments, refresh cycles, repairs, and inventory tracking.
• Support state and benchmark testing windows, including device readiness and connectivity validation.
• Maintain operational procedures and technology support standards.
• Enforce device usage guidelines, filtering, and endpoint security tools.
• Assist with audits, asset tracking, and documentation.
• Lead or support regional IT projects, including new campus openings, infrastructure upgrades, device rollouts and refresh initiatives, and software transitions or platform rollouts.
• Travel between campuses as required and perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance with minimal employee contribution.
• Access to the Texas Teacher Retirement System.
• A supportive, mission-driven culture with collegiality, collaboration, and opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level