Assistant IT Manager

IHG•Miami, FL

About The Position

As IT Co-ordinator, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. This role involves managing and monitoring all computer hardware, keeping up-to-date with approved systems and technology, and maintaining uncompromising data and physical security standards.

Requirements

Diploma or Vocational Certificate in Computer Science or IT or related field.
1 year's related experience or with computer set-up and troubleshooting.
Working knowledge of networks and operating systems and databases.
Strong analytical and problem-solving skills.
Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
Great communication skills.
A team player, proactive, responsible, hardworking and able to work under pressure.

Responsibilities

Manage and monitor all computer hardware, ensuring systems are installed properly and working efficiently.
Keep up-to-date with all approved systems and technology, including Computer Hardware systems and devices, PC LAN technology, Software operating and utility systems, Front Office and Accounts Receivable Property Management Systems, interfaces to and from Front Office Property Management Systems and other Systems, Back Office Accounting Systems, PC and LAN based Office Automation products, Internal and External Electronic Mail / Facsimile / Scanner software and communication tools, Point of Sale Systems, Guest and Administration Voicemail, Call Accounting, Cabling, Hub / Switch Management Systems.
Assist and Support Electronic Door Locking Computer System.
Implement and maintain Computer Virus protection.
Ensure Hotel IT Security and Firewalls are in place.
Maintain an up-to-date list of all computer hardware and software at the hotel.
Monitor the performance of the systems and maintain a log book of performance.
Understand all standards and customized features and functions of the Hotel front office system.
Ensure that all computer media saves and back-ups are completed, documented, and stored per specifications.
Maintain uncompromising data and physical security standards.
Control security for the computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the security specifications.
Administer all user ID’s, passwords, and the most sensitive system utilities, securing all sensitive resources and critical libraries under the supervision of the IT Manager/Leader.
Maintain technical and user documentation, systems reports, newsletters, and announcements in a neat, orderly, and secure fashion.
Follow-up outstanding points from the latest IT audit of the hotel under the supervision of the IT Manager/Leader.
Notify department heads on current computer-related issues, new releases, MIS trends, viruses, etc.
Perform other ad-hoc duties as required.