Assistant in Training (Tanger Outlets)

The Buckle, Inc.•Daytona Beach, FL

4d•Onsite

About The Position

The Assistant in Training (AIT) and Assistant Manager help fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. They perform sales, merchandising, and operational tasks, including cashiering, merchandise displays and pulls, register procedures, and routine cleaning. Working directly with the Store Manager and Leadership Team, they help develop sales, recruit Teammates, and provide leadership. They share responsibility for training and motivating Teammates and act as Store Manager in the Store Manager’s absence. The Assistant Manager position is a progression from the AIT role and includes additional high-level duties, while most responsibilities are shared. The role focuses on delivering Guest service and meeting sales goals; recruiting, training, and developing Teammates; managing visual merchandising; and supporting store operations and leadership. The position assists the Store Manager in supervising and may require travel to cover other stores within the District based on business needs.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to travel to and cover other stores within the District based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, using hands, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to provide and receive feedback, maintain professional relationships, and communicate effectively with Guests and Teammates.
Ability to learn and execute company tools, policies, procedures, and training materials.

Responsibilities

Greet Guests, provide attentive service, answer merchandise questions, recommend products, and help Guests locate or obtain merchandise.
Use product knowledge and sales education to demonstrate merchandise, suggest additional items, and create a wardrobing experience.
Maintain knowledge of sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals; contribute to store sales performance and business-builder goals.
Use the Sales Presentation Guide (SPG) and support strong sales presentations and Guest loyalty.
Build Guest relationships and a client-based business, recognize and communicate Guest Levels, and support fit appointments, Buckle credit card, and Guest Connect.
Plan sales goals with the Store Manager and demonstrate leadership and ownership of sales performance.
Identify recruiting opportunities and assist the Store Manager with staffing and recruitment.
Train, coach, motivate, and develop Teammates in sales, customer service, accountability, loss prevention, and store procedures.
Help plan and implement the store’s education focus, execute business segments, and track delegated actions and training needs.
Maintain a positive floor culture, model the dress code, and demonstrate leadership and showmanship.
Own and influence product presentation through zone ownership, delegating projects, and ensuring visual standards are followed.
Partner with the Store Manager to delegate, demonstrate, and review the store’s visual zones.
Monitor freight and product life cycle, identify merchandising opportunities, and communicate recommendations to the Store Manager.
Keep the sales floor and backroom appropriately sized, organized, and visually compliant.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Use the planner and complete opening and closing checklists; execute and teach point-of-sale procedures.
Follow loss-prevention and security practices, including daily bag and purse checks, and respond to security risks or theft.
Maintain a clean, organized, shoppable store and monitor supplies and inventory.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally.
Complete markdowns, pulls, inbound and outbound freight, recalls, and returns to vendors.
Complete new-hire paperwork and tasks in accordance with Human Resources guidelines and legal policies.
Communicate policy violations and Teammate or Guest concerns to the appropriate leaders or Human Resources in a timely, confidential manner.
Support store planning across weekly, monthly, and yearly timeframes and maintain relationships with Corporate Office departments.
Handle emergencies in the Store Manager’s absence in accordance with company guidelines.
Assist the Store Manager in supervising, conduct interviews as needed, provide and receive feedback, and contribute to team and store growth.
Perform other duties and special projects as assigned.