Assistant in Training

Sunset Plaza•San Angelo, TX

12d•Onsite

About The Position

The Assistant in Training (AIT) supports the Store Manager and Leadership Team in creating an enjoyable shopping experience for Guests. The role performs sales, merchandising, and operational tasks; helps develop sales and recruit, train, and motivate Teammates; and acts as Store Manager in the manager’s absence. The Assistant Manager role is a progression from AIT and includes additional higher-level duties, while most duties are shared. The AIT helps drive sales and guest service, develop Teammates, maintain visual standards, and execute store operations. The role supports planning and leadership activities, handles assigned projects, and helps ensure compliance with company policies and procedures. This position regularly works in a retail store setting with a usually moderate noise level.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to perform essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Greet Guests and provide attentive, knowledgeable service, including recommending merchandise and helping Guests locate or obtain products.
Meet personal sales goals and support store sales performance, guest loyalty, and business-builder goals.
Use and complete the Sales Presentation Guide and demonstrate product knowledge and showmanship.
Build Guest relationships, recognize Guest needs, ask for and remember Guest names, and communicate Guest feedback and levels to the Team.
Help recruit, train, coach, motivate, and develop Teammates; support interviews and new-hire onboarding and paperwork.
Participate in daily setup, training, impacting, and review activities, and help implement the store’s education focus and business goals.
Promote a positive floor culture and model professional dress, customer service, and leadership standards.
Own and influence product zones; delegate and review zone work, maintain visual standards, and ensure merchandise is presented appropriately.
Identify merchandising opportunities and communicate recommendations and solutions to the Store Manager.
Use the Performance Tracker and other company tools to monitor and improve store performance.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Use the planner and complete opening and closing checklists, markdowns, pulls, freight tasks, recalls, and returns to vendors.
Execute and teach Point of Sale procedures and follow payment, return, exchange, security, and Loss Prevention policies, including daily bag and purse checks.
Maintain a clean, organized, and shoppable store; monitor supplies and communicate merchandise-handling concerns.
Complete scheduled shifts and cover shifts when needed; handle schedule changes professionally.
Communicate policy violations and Teammate or Guest concerns to the appropriate leaders or Human Resources in a timely, confidential manner.
Support the Store Manager with store staffing, planning, communication with Corporate Office departments, and supervision of the store.
Handle emergencies in the Store Manager’s absence in accordance with company guidelines.
Travel to and cover other stores within the District when business needs require.
Perform special projects and other duties as assigned.