Assistant Housekeeping Manager
About The Position
The Four Seasons Resort Lāna’i is looking for an Assistant Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. The Assistant Housekeeping Manager oversees daily Housekeeping shift operations to ensure guest rooms and public spaces consistently reflect Four Seasons standards of luxury, cleanliness, and presentation. They lead and support the team to deliver an exceptional guest experience through strong attention to detail, effective productivity management, and adherence to Forbes Five‑Star service standards.
Requirements
- Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
- Ability to stand for extended periods, lift up to 30 lbs, and push/pull as needed during shifts
- Minimum 2 years of supervisory experience in Housekeeping within a hotel or resort environment preferred
Responsibilities
- Supervise and lead Housekeeping staff across guest rooms, public areas, and designated spaces by interviewing, training, mentoring, and coaching team members to consistently meet Forbes Five‑Star and Five‑Diamond standards
- Conduct performance evaluations, administer corrective action when necessary, and ensure accurate daily labor reporting and timely bi‑weekly payroll submission
- Maintain clear communication and provide prompt follow‑up on operational issues, guest requests, and special requirements
- Schedule staff and coordinate daily assignments, overseeing the smooth start and execution of each shift
- Monitor team performance to ensure productivity goals, quality standards, and guest expectations are consistently achieved
- Perform daily inspections of guest rooms, public areas, and Sensei Wellness spaces to uphold the highest luxury and operational standards
- Handle guest complaints and requests with professionalism, discretion, and attention to detail, accommodating special requests whenever possible
- Interact with guests in person and by phone while consistently upholding Four Seasons benchmark service standards
- Take proactive measures to ensure the safety, security, and well‑being of guests and employees
Benefits
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
