Full Time Assistant Housekeeping Manager - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

11d•Onsite

About The Position

The Assistant Housekeeping Manager is a key leadership role within the housekeeping department, supporting the Executive Housekeeper in supervising and coordinating daily activities. This position involves conducting inspections, training staff, managing schedules, and acting as the department leader in the Executive Housekeeper's absence. The role also includes Manager on Duty responsibilities, requiring independent decision-making and leadership for the entire hotel during assigned shifts. Collaboration with other departments like Front Desk and Maintenance is crucial for ensuring room readiness and guest satisfaction. This role is central to maintaining the hotel's quality standards.

Requirements

A confident, people-first leader who earns the respect of their team through consistency, fairness, and genuine investment in the people they lead.
Strong operational instincts and the ability to inspect, identify issues, and make good decisions in real time under the pressure of a busy hotel operation.
The ability to coach and hold standards with respect; giving clear, direct feedback and following through.
Excellent written and verbal communication skills across all levels of the organization, from front-line associates to hotel leadership.
Strong organizational skills and the ability to manage multiple priorities simultaneously throughout a fast-moving shift.
A calm, decisive presence when serving in a Manager on Duty capacity.
A genuine commitment to guest satisfaction and the understanding that every housekeeping decision ultimately reflects on the guest experience.
Flexible schedule availability including varying days, shifts, weekends, and holidays without exception.
Minimum of 1 year of previous supervisory experience in a housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role.
Ability to function in a Manager on Duty capacity as necessary.
Ability to perform all physical requirements of the role with or without reasonable accommodation.
Working knowledge of housekeeping operations, sanitation standards, and health and safety compliance.
Proficiency with basic computer tools for scheduling, communication, and reporting.

Nice To Haves

A 2 or 4 year degree in business, hospitality management, or a related field is preferred; equivalent experience will be considered.
Bilingual in English and Spanish is strongly preferred and will be a meaningful advantage in this role.
Bilingual in Spanish is strongly preferred.

Responsibilities

Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associates.
Inspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughly.
Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readiness.
Assisting the Executive Housekeeper in completing the weekly housekeeping schedule to meet the needs of the hotel and its guests while managing labor in line with financial objectives.
Assisting with daily room assignments and special project assignments for all housekeeping staff.
Communicating room status changes clearly and in a timely manner throughout the shift to Front Desk and relevant departments.
Interviewing applicants, orienting new hires, and conducting ongoing training for all housekeeping associates to increase job knowledge, skill level, and performance standards.
Coaching and counseling associates to encourage positive behaviors, correct performance deficiencies, and support continued growth and development.
Promoting teamwork and positive associate morale in all situations and interactions throughout the department.
Assisting in cleaning guest rooms as needed based on business volume and timing demands.
Assisting housekeepers and housemen in maintaining clean, orderly storerooms and properly stocked housekeeping carts.
Ensuring laundry room procedures and sanitation standards are being carried out consistently; performing laundry duties as required based on business volume.
Inspecting the grooming and attire of all housekeeping staff and addressing any deficiencies professionally and promptly.
Interpreting and enforcing company policies and procedures, ensuring all associates comply with safety programs, the Associate Handbook, and local house policies.
Participating in monthly department meetings to review new procedures, share updates, and solicit input from the team.
Working with the Executive Housekeeper and Front Office team to maintain the lost-and-found program in accordance with established procedures.
Maintaining energy management programs and inspecting for adherence as it relates to the housekeeping department.
Performing Manager on Duty shifts and responsibilities as assigned, exercising sound judgment and serving as the senior leader on property during those times.
Following all safety and security procedures and immediately reporting accidents, injuries, and unsafe work conditions to the appropriate manager or HR.
Communicating effectively with other departments and managers using clear, professional verbal and written communication.
Maintaining confidentiality of proprietary information and protecting company assets at all times.
Performing other duties as assigned by the Executive Housekeeper or General Manager.

Benefits

Exclusive discounts on room rates and experiences across our award-winning hotel portfolio
Comprehensive health insurance plans including mental wellbeing support for you and your loved ones
Pet insurance for the four-legged members of your family
Competitive finance and retirement solutions
Performance-based incentives and bonuses
Generous paid time off
Exciting associate perks and discounts
Skill-enhancing job training from day one
Educational opportunities to support your long-term career growth
A genuine commitment to work-life balance
Real pathways for career advancement within our organization