Assistant Housekeeping Manager

AccorHotel•New York, NY

6d•$68,000 - $72,000•Onsite

About The Position

The Assistant Housekeeping Manager assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility; maintaining the highest standard of cleanliness in all guestrooms and public areas; recommending and implementing procedural changes; and managing the department. This role requires a hospitality-oriented individual, able to work well in stressful and high-pressure situations, and who is a team player enjoying working on and with teams of people. The position involves acquiring and maintaining relationships with team members and guests, demonstrating an excellent work ethic, interpersonal and organizational skills. The role also requires the ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs, and to move throughout the building, bend, stoop and reach to assist other team members if the situation demands. Excellent verbal and written English skills are necessary, along with computer literacy in Word and Excel and knowledge of a hotel rooms management system (e.g., Alice, Opera Cloud, or other). The role requires the ability to work evenings, weekends, and holidays. Key duties include performing daily inspections of all public areas, guestrooms, exterior of the building, and back house areas to ensure the highest standards are met, monitoring progress, ensuring completion of the deep cleaning program, and assigning tasks to housekeeping colleagues. The Assistant Housekeeping Manager will supervise the housekeeping staff, providing open communication, training, coaching, counseling, and performance feedback to ensure maximum efficiency. This includes training, recommending performance evaluations, resolving issues, providing open communication, and recommending discipline and/or termination when appropriate. Ensuring compliance with accident/loss prevention programs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction is crucial. The role involves issuing assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation, and issuing supplies/goods to staff at the beginning of the shift to control inventory and ensure proper supplies while controlling expenses. Logging items into the Lost and Found and answering inquiries to maintain controls and ensure guest satisfaction, as well as responding to guest questions and providing assistance, direction, and information as requested, are also part of the responsibilities. The Assistant Housekeeping Manager will perform other duties as assigned, requested, or deemed necessary by the Director of Housekeeping.

Requirements

Must be hospitality-oriented.
Able to work well in stressful and high-pressure situations.
Must be a team player and enjoy working on and with teams of people.
Ability to acquire and maintain relationships e.g., team members and guests.
Excellent work ethic, interpersonal and organizational skills.
Ability to grasp, lift, carry or otherwise move materials weighing up to 30 lbs.
Ability to move throughout building, bend, stoop and reach to assist other team members, i.e., room attendants and housemen to complete their individual tasks if situation demands.
Excellent verbal and written English skills.
Must be computer-literate in Word and Excel and have knowledge of a hotel rooms management system, i.e. Alice, Opera Cloud or other.
Must be able to work evenings, weekends and holidays.
Service focused personality is essential.
Previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions and opportunities clearly with strong networking skill.
Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Responsibilities

Assists the Director of Housekeeping in managing all aspects of the department inclusive of all public areas and laundry facility.
Maintains the highest standard of cleanliness in all guestrooms and public areas.
Recommends and implements procedural changes.
Manages the department.
Performs daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
Monitors progress, ensures completion of deep cleaning program and assigns tasks to housekeeping colleagues.
Supervises the housekeeping staff; providing open communication, training, coaching, counseling and providing performance feedback to ensure maximum efficiency.
Trains, recommends performance evaluations, resolves issues, provides open communication and recommends discipline and/or termination when appropriate.
Ensures compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issues supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Logs items into the Lost and Found and answers inquiries to maintain controls and ensure guest satisfaction.
Responds to guest questions. Provides guest assistance, direction and information as requested.
Performs other duties as assigned, requested or deemed necessary by the Director of Housekeeping.