Assistant Housekeeping Manager

Onni Group•Seattle, WA

4d•Onsite

About The Position

The Assistant Housekeeping Manager is responsible for maintaining a pristine level of cleanliness throughout suites and property, monitoring preventative maintenance, and creating a highly motivated and customer-oriented team that exceeds high-end customer service. This role also assists in managing and controlling housekeeping labor costs, overseeing the in-house laundry, purchasing, inventory, and labor controls. The Assistant Housekeeping Manager inspects guest rooms and public areas to ensure quality standards, runs room reports, verifies room status, and ensures all rooms are available for sale and deficiencies are amended. They partner with management to coordinate efforts across departments, manage guest requests, and organize lost and found items. Additionally, this role involves managing, hiring, training, scheduling, motivating, and coaching housekeeping employees, while ensuring adherence to safety and security policies.

Requirements

Must be highly motivated and able to work independently
Possess effective verbal and written communication skills
Basic reading skills
Must be organized and able to prioritize and multi-task
Possess basic knowledge of workplace safety procedures

Nice To Haves

Ability to speak Vietnamese considered an asset

Responsibilities

Responsible for maintaining pristine level of cleanliness throughout suites and property.
Monitors the preventative maintenance of the property.
Creates and maintains a highly motivated and customer orientated team that exceeds high end customer service.
Assists in managing, maintaining, and controlling housekeeping labor costs.
Assists with the in-house laundry oversight, purchasing, inventory, and labor controls.
Inspects guest rooms, public areas, pool, etc. after being cleaned to ensure quality standards.
Runs room reports, verifies room status, determines discrepant rooms, prioritizes room cleaning, and updates status of departing guest rooms.
Ensures all rooms are available for sale and all deficiencies are amended.
Partners with management to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Manages and monitors all guest requests sent from Guest Services to ensure they are completed, documented, and resolved.
Organizes and properly tracks lost and found.
Manages, hires, trains, coordinates schedules, motivates, and assists with coaching and of housekeeping employees.
Reports any maintenance problems, safety hazards, accidents, or injuries, complete safety training and certifications.
Ensures employees follow all company safety and security policies and procedures.
Performs other duties as required.