Assistant Housekeeping Manager

Montage International•Baltimore, MD

9d•Onsite

About The Position

The Assistant Housekeeping Manager assists in ensuring the day-to-day housekeeping operations are executed in a manner that meets hotel and Forbes standards. This role involves conducting inspections of guest rooms and public areas, providing exceptional levels of service, and offering day-to-day support to the Director of Housekeeping. The position also plays a key role in managing the housekeeping team through mentoring, coaching, counseling, and training, with the goal of building an exceptional team.

Requirements

High School Diploma or equivalent is required.
Two plus years’ experience in housekeeping within a luxury resort.
Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
Knowledge of hotel housekeeping operations.
Must possess basic computational ability.
Must possess basic computer skills.
Budgetary analysis capabilities required.
Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.
Must be able to lift up to 15-40 lbs. on a regular and continuing basis.
Must have finger dexterity to be able to operate office equipment.

Nice To Haves

Bachelor’s Degree preferred.
Opera preferred.

Responsibilities

Conduct inspections of guest rooms and public areas while providing exceptional levels of service.
Provide day to day support of the Director of Housekeeping.
Assist in the management of housekeeping team including mentoring, coaching, counseling and training.
Build an exceptional housekeeping team while supporting the Director of Housekeeping.
Make quality inspections check on associates and look for areas of improvement.
Work with Workday software and recruiting system software.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Maintain room status communication with sales and rooms team.
Hire, train, supervise and develop colleagues for maximum effectiveness.
Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
Assist in tracking deep cleaning projects.
Establish safe working conditions through appropriate training.
Assure all safety and security policies and procedures are followed, including OSHA.
Perform other duties as assigned.