Assistant Housekeeping Manager

Belterra Casino Resort•Florence, IN

9d•Onsite

About The Position

The Assistant Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are responsible for supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards. The Assistant Executive Housekeeper creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. They assist with interviewing, hiring, training and supervising a staff in order to ensure that all team members receive adequate guidance and resources to perform work according to established objectives and standards. They work with the Hotel Front Desk Management team and assist with the balancing and maintaining of hotel inventory based upon the hotel demand. They conduct room inspections to ensure that all cleaning and upkeep of the hotel rooms are completed according to established standards. They maintain and monitor accurate reporting of productivity levels for processing linen and quality control in the Laundry operation, according to established standards. They meet and assist guests with questions or concerns to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines. They assist with creating and editing the daily staffing schedules for Housekeeping and Laundry to ensure adequate staffing for completion of all work according to established quality levels. They assist with Housekeeping dispatch, hotel room inspections, cleans hotel rooms and assists with the Laundry operation when necessary. They develop, implement, and conduct staff training programs for Housekeeping and Laundry to ensure well-trained team members in all areas of cleaning standards and techniques, proper and safe use of equipment and chemicals, and guest service standards. They assist in developing and maintaining Housekeeping and Laundry Department standard operating procedures to ensure effective execution of work. They communicate all hotel room facility issues related to structure, equipment and plumbing, and work with Facilities to schedule repairs, ensuring that all repairs are completed according to established schedule, as well as coordinating any special projects within the departments. They work with Facilities in maintaining and scheduling a Preventative Maintenance Program for the Laundry operation equipment. They perform scheduled inventory counts of all hard and soft goods, in both Housekeeping and Laundry to ensure property inventory levels, protection of assets, and facilitation of the ordering process. They assist with ordering goods as needed to ensure adequate inventory levels. They provide assistance in the absence of Executive Housekeeper to maintain Wardrobe Department to ensure effective execution of work.

Requirements

Extensive experience in housekeeping and laundry operations
Excellent communication and guest service skills
Current licenses and certifications to meet Federal, State, and Gaming regulations
Proficiency in housekeeping techniques and standards
Knowledge of proper and safe use of cleaning equipment and chemicals
Must be at least 21 years of age.

Nice To Haves

Two or more years of experience in back-of-house hotel operations
Demonstrated ability to manage and train staff
Strong attention to detail and commitment to maintaining high cleanliness standards
Experience with inventory management and ordering supplies
Familiarity with preventative maintenance programs for laundry equipment

Responsibilities

Supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards.
Creating an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Assisting with interviewing, hiring, training and supervising a staff in order to ensure that all team members receive adequate guidance and resources to perform work according to established objectives and standards.
Working with the Hotel Front Desk Management team and assisting with the balancing and maintaining of hotel inventory based upon the hotel demand.
Conducting room inspections to ensure that all cleaning and upkeep of the hotel rooms are completed according to established standards.
Maintaining and monitoring accurate reporting of productivity levels for processing linen and quality control in the Laundry operation, according to established standards.
Meeting and assisting guests with questions or concerns to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines.
Assisting with creating and editing the daily staffing schedules for Housekeeping and Laundry to ensure adequate staffing for completion of all work according to established quality levels.
Assisting with Housekeeping dispatch, hotel room inspections, cleaning hotel rooms and assisting with the Laundry operation when necessary.
Developing, implementing, and conducting staff training programs for Housekeeping and Laundry to ensure well-trained team members in all areas of cleaning standards and techniques, proper and safe use of equipment and chemicals, and guest service standards.
Assisting in developing and maintaining Housekeeping and Laundry Department standard operating procedures to ensure effective execution of work.
Communicating all hotel room facility issues related to structure, equipment and plumbing, and working with Facilities to schedule repairs, ensuring that all repairs are completed according to established schedule, as well as coordinating any special projects within the departments.
Working with Facilities in maintaining and scheduling a Preventative Maintenance Program for the Laundry operation equipment.
Performing scheduled inventory counts of all hard and soft goods, in both Housekeeping and Laundry to ensure property inventory levels, protection of assets, and facilitation of the ordering process.
Assisting with ordering goods as needed to ensure adequate inventory levels.
Providing assistance in the absence of Executive Housekeeper to maintain Wardrobe Department to ensure effective execution of work.