Assistant Housekeeping Manager - Marriott Downtown Syracuse

Horseshoe Bay Resort • City of Syracuse, NY

1d • Onsite

About The Position

Marriott Syracuse Downtown is seeking an experienced and motivated Assistant Housekeeping Manager to support the daily operations of the Housekeeping Department. This role assists in ensuring guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, safety, and service while providing leadership and support to the housekeeping team. The ideal candidate possesses a strong leadership presence, exceptional organizational skills, and a passion for delivering outstanding guest experiences. They communicate effectively with guests and team members, lead by example, and foster a culture of accountability, teamwork, and excellence. They are comfortable coaching and developing associates, managing multiple priorities simultaneously, and making sound decisions in a fast-paced hospitality environment. A solid understanding of housekeeping operations, cleaning procedures, chemical handling, and hotel service standards is required. The candidate should be adaptable, solution-oriented, and committed to maintaining a safe, clean, and welcoming environment for both guests and associates. Crescent Hotels & Resorts is dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion, striving to create a great place to work where associates are respected for their differences.

Requirements

• Strong leadership presence
• Exceptional organizational skills
• Passion for delivering outstanding guest experiences
• Effective communication with guests and team members
• Ability to lead by example
• Ability to foster a culture of accountability, teamwork, and excellence
• Comfortable coaching and developing associates
• Ability to manage multiple priorities simultaneously
• Ability to make sound decisions in a fast-paced hospitality environment
• Solid understanding of housekeeping operations
• Solid understanding of cleaning procedures
• Solid understanding of chemical handling
• Solid understanding of hotel service standards
• Adaptable
• Solution-oriented
• Committed to maintaining a safe, clean, and welcoming environment for both guests and associates

Responsibilities

• Assist in overseeing the daily operations of the Housekeeping Department, including room attendants, housepersons, inspectors, and laundry staff.
• Partner with the Executive Housekeeper to develop schedules, assign workloads, and ensure staffing levels meet operational needs.
• Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with brand standards and guest expectations.
• Train, coach, motivate, and develop housekeeping associates while promoting a positive and productive work environment.
• Assist with performance management, including evaluations, coaching, corrective action recommendations, and recognition programs.
• Monitor inventory levels of linens, guest supplies, uniforms, and cleaning chemicals and assist with ordering and cost-control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and loss prevention policies and procedures.
• Address guest concerns and service recovery opportunities promptly and professionally.
• Support department budgeting goals by maintaining productivity standards and controlling labor and supply expenses.
• Perform any other job-related duties as assigned.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates and their family members
• 401(k) matching program for eligible associates
• Flexible scheduling
• Discounts at Crescent-managed properties throughout North America for you and your family members
• Additional hotel discounts through Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed