Assistant Housekeeping Manager

Grand Bohemian Lodge Greenville•Greenville, SC

7d•Onsite

About The Position

The overall objective and purpose of the Assistant Housekeeping Manager is to assist the Executive Housekeeper in directing the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel. The incumbent is responsible for completing inspections and holds Grand Performers accountable for high cleanliness standards, as well as for ensuring guest and Grand Performer satisfaction while maintaining the operating budget. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards and goals established by the company.

Requirements

High school diploma or General Education Degree – required.
2+ years of relevant work experience in similar scope and title – required.
Experience within luxury brand/markets – required.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
Push, pull, and lift up to 50lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

Responsibilities

Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
Advises manager or desk clerk of rooms ready for occupancy.
Inventories stock to ensure adequate supplies.
Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action.
Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports.
Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Plans work schedules to ensure adequate service.
Supports and supervises an effective inspection program for all guestrooms and public space.
Have a thorough knowledge of product, including room types, amenities, services and brand standards.
Assists in training, counseling and performance reviews of the Housekeeping Department.
All other duties as assigned, planned or un-planned.