Assistant Hospital Administrator

Lakefield Veterinary Group

4h•Onsite

About The Position

South Metro Animal Emergency Care is a 24/7 ER looking for an assistant hospital administrator to join their leadership team. This role blends veterinary care, client communication, and hospital leadership to create a seamless experience for clients and a positive, collaborative environment for the team. The Assistant Hospital Administrator will be a key partner in helping veterinary professionals focus on delivering exceptional patient care. This position plays a key role in driving the performance of a veterinary hospital in partnership with the hospital administrator, medical director, and area manager. This position helps oversee the business and staff aspects of the practice and has responsibility for all support and operational functions, such as human resources, financial, operational, and business activities. The Assistant Hospital Administrator (AHA) supports the Hospital Administrator (HA) in driving the performance of the veterinary hospital by creating and maintaining a practice environment that facilitates the delivery of quality, compassionate, and efficient health care to pets.

Requirements

AA or Bachelor’s Degree in related field or equivalent work experience
2+ years of experience in overall operations, financial and facilities management, and/or Human Resources
One year of job-specific experience in a hospital management role within the veterinary or human health industry
Knowledge of state, federal, and local employment and safety laws and regulations
Proficient with ADP Workforce One, Microsoft Office Suite
Knowledge of veterinary hospital practices, procedures and PIMS
Effective verbal, written, and listening communication skills with a client-oriented approach
Leverages interpersonal skills and technical knowledge to bring people and ideas together to perform effectively
Strong time management skills including prioritizing work and meeting deadlines
Strong critical thinking, judgement, and problem-solving skills
Adapt and remain flexible in changing situations and work environments
Ability to act with integrity, professionalism, and maintain confidentiality
Excellent organizational skills, attention to detail and ability to manage time well
Handle and maintain sensitive and confidential information with discretion

Nice To Haves

Emergency medicine experience

Responsibilities

Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, Communication, and Fun
Support the creation and maintenance of a collaborative, high-performing, positive, and engaged workplace culture
Organize the health services of a hospital or healthcare. Serve as the assistant point person for all day-to-day functions of the practice
Assist with all strategic business development and operational planning efforts
Help oversee all departments that support the business side of the hospital with a focus on business financials, growth, and human resources
Ensure company procedures are communicated, updated when needed, and adhered to
Assist in coaching, managing, mentoring and training direct report staff. Contribute to performance management, recognition, and employee performance. May address performance and/or behavior issues, clarifying expectations, and providing feedback. Assist HA in providing overall guidance to and mentoring hospital team
Participate in the recruitment and selection of hospital staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
Build relationships with local general practices and community leaders to market the practice
Work with Hospital Administrator to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked accurately
Assist in management of human resources related issues. Maintain current knowledge of state, federal, and local relevant employment law and ensure legal compliance
Help manage facilities and equipment maintenance
Maintain current knowledge and ensure compliance with OSHA, DEA, and other applicable regulatory agencies
Maintain current knowledge of veterinary management best practices and make recommendations for improved efficiency and effectiveness
Perform other duties and projects as requested